This is a Service Manager, My Step role with Grand Pacific Health based in Wagga Wagga, NSW, AU Grand Pacific Health Role Seniority - mid level More about the Service Manager, My Step role at Grand Pacific Health About The Role We are seeking a Service Manager to lead the My Step Mental Health program in providing clinical services for consumers experiencing mental health and other issues. The program provides services across the Eastern Murrumbidgee region, navigating local health networks, and providing support to the consumer and their families and carers. The role of the Service Manage is to provide leadership to the multidisciplinary team, ensuring efficient, effective, safe and high-quality management and clinical service delivery. This position is based in Wagga Wagga or Young, and available part-time (2 days per week), fixed term to 30 June 2026. Benefits & Perks A positive work culture by offering flexible work arrangements that support your wellbeing Ongoing professional development and supervision Increase your take home pay by salary packaging up to $15,900 $2,650 meals and entertainment GPH Staff Conference Employer paid parental leave on top of the government PPL Scheme Free and confidential Employee Assistance Program Duties Lead and support the My Step team, providing a clear sense of purpose and direction Support the delivery of person centred, recovery focussed, evidence-based and innovative clinical and psychosocial services Act as a key point of escalation for clinical leadership and oversight Skills & Experience Qualifications as an allied mental health professional (e.g. psychologist, mental health social worker, mental health nurse, mental health occupational therapist, or Aboriginal mental health worker) Current registration with relevant credentialling body (AHPRA, AASW) Previous experience in a program management role and/or health services management. Demonstrated leadership experience of coordination multidisciplinary teams, including planning for and delivering on team objectives and deliverables, monitoring and developing team and individual performance. Demonstrated excellent interpersonal, communication, influencing and developing team and individual performance. About Grand Pacific Health What we care about most is supporting healthier, happier, more connected communities across NSW and the ACT. We’re a for-purpose organisation delivering high-quality, low- or no-cost physical, mental and social health services. With over 25 locations across NSW and ACT we are a passionate team we’re here for everyone, especially those experiencing or at greater risk of disadvantage. Interested? Applications close: 15 March 2026. Shortlisting may begin prior to the closing date. For more information contact: Innes Clarke, Manager Murrumbidgee, at iclarke@gph.org.au or 0427 598 189 Visit www.gph.org.au/employment to download the Position Description and Employee Benefits Guide, then click Apply to submit your application. Please ensure your application addresses the selection criteria in the Position Description. Our Commitment to Inclusion We welcome applications from people with lived experience, Aboriginal and Torres Strait Islander communities, LGBTQIA communities, people from culturally diverse backgrounds, and people with disability. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Grand Pacific Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading and supporting the My Step team Supporting person-centred service delivery ⚖️ Acting as a key point of escalation Key Strengths Qualifications as an allied mental health professional Current registration with relevant credentialing body Demonstrated leadership experience Excellent interpersonal and communication skills Experience in program management Innovative clinical and psychosocial service delivery A Final Note: This is a role with Grand Pacific Health not with Hatch.
