This is a CTP Internal Review Specialist role with Suncorp Group based in Canberra, ACT, AU Suncorp Group Role Seniority - mid level More about the CTP Internal Review Specialist role at Suncorp Group Hybrid working with flexible start times Purpose-led dispute resolution with real customer impact Strong development support and career progression pathways Make a meaningful impact by delivering fair, transparent decisions for customers, while building a specialist career in personal injury dispute resolution. About The Role As a CTP Internal Review Specialist, you will conduct independent reviews of claims decisions under the Motor Accident Injuries Act 2017. Working within Suncorp’s Personal Injury Dispute Resolution Team, you will apply legislation, evidence and clinical or legal expertise to ensure fair and timely outcomes for customers and the business. This role offers autonomy, flexibility and the opportunity to grow specialist capability in a supportive environment. What You’ll Do Conduct independent internal reviews of CTP claims decisions by assessing evidence, applying legislative tests, and determining fair outcomes Prepare Certificates of Determination and clear Statements of Reasons that explain decisions in plain English Apply current legislation, Personal Injury Commission decisions and NSW court outcomes to ensure compliant and consistent decision-making Identify claim trends and contribute insights that support continuous improvement across the claims process Collaborate with stakeholders across claims, legal and medical disciplines to support effective dispute resolution outcomes What You’ll Bring Experience in insurance claims, ideally within the NSW CTP MAIA scheme, applying legislation to real-world decisions Qualifications in Law, Insurance, Medicine, Allied Health, or equivalent professional experience Demonstrated ability to interpret legislation and document clear, well-reasoned decisions Experience in dispute resolution, complaints handling or internal review functions within regulated environments Strong analytical skills with high attention to detail and confidence managing complex information Ability to communicate technical findings clearly and empathetically to customers and stakeholders What You’ll Enjoy Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you. Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access Discounts at 400 retailers, insurance savings, gym memberships, and reduced super fees Paid volunteer leave, donation matching, and unlimited emergency response leave Performance-based bonuses and Suncorp shares for eligible employees Diversity is celebrated through employee resource groups and inclusive policies for all families Explore our full benefits: www.suncorpgroup.com.au/careers/benefits At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Suncorp Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Conducting independent internal reviews Preparing Certificates of Determination Collaborating with stakeholders Key Strengths Experience in insurance claims Strong analytical skills ️ Ability to communicate technical findings Qualifications in Law, Insurance, Medicine, or Allied Health ⚖️ Experience in dispute resolution Ability to identify claim trends A Final Note: This is a role with Suncorp Group not with Hatch.
