This is a General Manager of Operations - The Sporting Globe Southbank / Full Time role with Signature Hospitality Group based in Melbourne, VIC, AU Signature Hospitality Group Role Seniority - senior More about the General Manager of Operations - The Sporting Globe Southbank / Full Time role at Signature Hospitality Group About Signature Hospitality Group (SHG) Signature Hospitality Group is one of Australia’s most loved hospitality operators, home to leading brands including The Sporting Globe, TGI Fridays, and Varsity. With a rapidly expanding national footprint, we’re fuelled by a passion for great experiences, strong connections, and shaping the future of hospitality across every venue and community we serve. As we continue growing across the country, we’re looking for a dynamic, peoplecentred General Manager of Operations to lead operational excellence across The Sporting Globe network and support our Franchise Partners to deliver industryleading sports bar experiences. What You’ll Be Doing Leading a highperforming national operations function, including Business Development Managers and Training Representatives, to build capability, consistency, and a strong performance culture across all venues. Coaching Franchise Partners and venue leaders through business reviews, strategy planning, and operational standards to ensure every venue runs profitably and effectively. Driving national guest experience outcomes by elevating product quality, service execution, and brand standards to deliver a marketleading sports bar experience. Taking ownership of sales growth, operational KPIs, COGS and labour performance, using data and insights to guide decisions and continuous improvement. Ensuring compliance across liquor licensing, health and safety, gaming, wagering, and national audit requirements to uphold our licence to operate and protect the brand. Leading the operational delivery of new venue openings, ensuring every launch is smooth, aligned, and set up for immediate success. What You’ll Bring 10 years’ experience in multisite hospitality or QSR leadership, with a strong track record driving operational KPIs. Experience working within a franchise network, and the ability to build trusted, collaborative relationships with Franchise Partners and venue leaders. Strong commercial acumen with deep understanding of COGS, labour optimisation, and financial performance drivers. Highlevel understanding of compliance across liquor, health, gaming, and safety requirements. A peoplefirst leadership style that blends coaching, accountability, clear communication, and the ability to inspire high performance. A decisive, dataled mindset with the ability to identify opportunities, solve problems, and drive meaningful improvements across the network. The flexibility to travel nationally to support venues and Franchise Partners. Why Join Us? Be part of one of Australia’s fastestgrowing hospitality groups with strong values, national career pathways, and a peoplefirst culture that celebrates growth and opportunity. Lead a flagship operational function with true national impact across one of Australia’s most recognised sports bar brands. Enjoy a competitive remuneration package tied to KPI achievement. Work within a collaborative, highenergy environment where innovation, excellence, and continuous improvement are celebrated. Join a group that invests heavily in leadership development, training, and capability building to support your longterm success. Ready to Raise the Bar? If you’re a resultsdriven operations leader who loves hospitality, thrives on building strong relationships, and is excited by the opportunity to elevate performance nationally, we’d love to hear from you. Apply now and help shape the next chapter of The Sporting Globe across Australia. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Signature Hospitality Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading operations function Coaching Franchise Partners Driving guest experience Key Strengths Multisite hospitality leadership Franchise network collaboration Compliance knowledge Commercial acumen People-first leadership Data-driven mindset A Final Note: This is a role with Signature Hospitality Group not with Hatch.
