This is a Client Connect Specialist role with Australian Unity based in Melbourne, VIC, AU Australian Unity Role Seniority - junior, mid level More about the Client Connect Specialist role at Australian Unity Job description: Our Opportunity to you The Client Connect Specialist sits within the Client Connect team, a service designed to ensure timely contact and engagement of referrals and individuals with the right Remedy Healthcare clinical program. Open to candidates based in QLD, NSW, SA, NT, VIC, or ACT. Full time 12-month fixed term contract with the opportunity to extend. The day to day Responsible for outbound contact with referred healthcare clients Management of inbound phone/email enquiries Referral administration and data entry Manage and support client enrolment into Remedy Health Coaching programs Offer education on offered programs to diverse clients based on eligibility and health funds About you Demonstrated experience in customer support roles Demonstrated experience in sales and growth highly regarded Demonstrated experience working in the health services industry Tech savvy, strong administration, and time management skills Excellent verbal and written communication skills Demonstrated ability to engage with internal and external stakeholders, build rapport and understand their needs Proactive and self-motivated Why work for Australian Unity? Hybrid working and if you are not located near one of our offices we will consdider a fully a remote work arranangement Extra paid leave benefits, including Wellbeing, Community, and Deep Listening days each year Purchase additional leave, buy up to 2 extra weeks of annual leave each year Exclusive employee discounts across Australian Unity products, travel, accommodation, and retail Novated leasing, salary package a new car through either Maxxia or Flare Cars and save on tax Click APPLY now or contact Coral Susic at csusic@australianunity.com.au for a confidential discussion. *Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date. Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Australian Unity team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing outbound contact ✉️ Handling enquiries Supporting client enrolment Key Strengths Customer support experience Sales and growth experience ️ Communication skills Health services industry experience Tech-savvy skills Proactive mindset A Final Note: This is a role with Australian Unity not with Hatch.
