Position objectives: Act as an ambassador for the hotel at all times To provide a consistently clean, safe and welcoming environment for patrons and staff maintaining standards of hygiene and presentation throughout venue Ensure policies and procedures are adhered to relating to customer service, cleanliness and personal development Maintaining accountability, a positive work environment and being an integral part of a strong, supportive and professional team Principal Responsibilities: Ensure excellent and professional client service at all times Setup and reset specific activities as directed Undertake general cleaning and service duties of accommodation Communicate and liaise with team members, management and other areas of operation Adhere to company Code of Conduct and standards at all times Ability to work in a team based environment Be aware and understand the hotel Work Health & Safety (WHS) policies and procedures Develop and maintain high levels of service within the hotel on a daily basis Proficient in the professional service of housekeeping and cleaning Good conflict resolution skills Courteous, welcoming and informative Strong and effective communication methods with management and staff Follow Standard Operating Procedures (SOPs) and / or Safe Work Procedures (SWPs) for all areas of the hotel at all times Any other duties directed by Management
