Description The role is a full time position working Monday to Friday, with 8 hour shifts between 8am – 5:15pm . Role Overview: As a Contact Centre Agent , you will be the first point of contact for our patients. Your responsibilities will include: Answering emails and phone calls promptly and handling inquiries and bookings professionally. Advising patients of preparation for relevant scans. Billing procedures – private, Medicare, workers compensation and DVA. Collaborating with clerical and technical staff, radiologists, and referrers. What we’re looking for: ✅ Clear verbal and written communication skills. ✅ Strong organisational abilities to manage appointments and patient flow. ✅ Confidence working across multiple screens and systems. ✅ Eagerness to learn. What we can offer you: &x1f331; Wellbeing benefits Fitness passport, including full gym access and a range of classes Supportive management that values your well-being Discounted and bulk billed scans and services for you and your family &x1f4da; Learning and development Comprehensive training to help you put your best foot forward in the role Career opportunities across our diverse Network &x1f3e0; Workplace Experience Collaborative and inclusive team Daily morning tea provided Free street parking within a few minutes’ walk Lots of uniform options to suit your preferences at no cost to you with annual top ups &x1f4b5; Compensation Industry-competitive salary and benefits package Annual Remuneration Review With over 250 clinics and 4000 staff, I-MED Radiology is Australia’s largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways. How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.
