Are you looking for a meaningful role assisting everyday Australians? We are currently looking for Australian Citizens, that have a passion for helping others, to join our team in West Perth. TSA is an Australian-owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their customer bases. We represent some of the country's largest Organizations across multiple call centres in Australia and the Philippines. This is a role where you will be representing Services Australia, working on behalf of the Australian Government in our Digital Support Team. What You Need to Know About Your New Role Training: Receive paid training in a supportive environment. Helping Customers: Use self-service portals to help you and your customers resolve their enquiries Building Connections: Make every customer feel valued and heard with genuine connections Customer Care: Deliver top-notch service in every interaction, leaving customers happy and satisfied. Start Dates: Multiple start dates over the next few months Roster: Work a rotating roster, between 7am - 7pm Monday to Friday. Location: 100% in office role at 31 Troode St, West Perth Roster: Part-time roster working 4 days per week, with Mondays and Tuesday being fixed rostered days to make up 30 hours What Makes You Perfect for This Role: Must be an Australian Citizen Ability to work full-time in office at our West Perth Office Excellent communication skills Passionate about helping others, humanising customers and their situations A solution-oriented mindset, always ready to solve problems Ability to stay composed and focused in high-pressure situations Thrives in a fast-paced, energetic environment Strong computer literacy and multi-tasking abilities Enjoys collaborating and working apart of a team Why You'll Love Working with Us Fully Paid Comprehensive Training: Learn and develop new skills that will assist you in your career Career Growth: We pride ourselves on promoting within, work your way up and throughout the organisation TSAWays: Join a unique culture that's all about growth, recognition, and fun! Recognition: We celebrate our people with vibrant and rewarding programs. Supportive Team: Be part of a fun, friendly, and supportive team. No weekend work!: Work Monday – Friday in business hours At TSA Group - Australia, we are diverse and welcome applications from all qualified candidates. However, this opportunity is exclusively for Australian citizens, over the age of 18. We also strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization. If you are an Indigenous candidate and would like support with your application, please contact tsatalent@tsagroup.com.au for assistance. We look forward to your application! Please follow the steps which can be done through your phone or computer, and one of our friendly recruiters will be in touch with you soon. Join Us! Check out the links below or just press that apply button and we'll show you everything! Website: TSA Group Instagram: tsagroup LinkedIn: TSA Group Australia Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.
