Client & Staff Engagement Coordinator Illawarra Region, NSW Care Done Differently Pty Ltd – NDIS Registered Provider Permanent Part-Time SCHADS Award – Social & Community Services Level 4, Pay Point 1 Care Done Differently is entering an exciting stage of growth, and we are seeking a structured and relationship-focused Client & Staff Engagement Coordinator to join our leadership support team. This role works directly alongside the CEO and Business Development Manager to strengthen participant experience, staff engagement, and service quality as the organisation expands. About Us Care Done Differently is a values-driven NDIS Registered Provider built on advocacy, structure, and genuine connection. We are not volume-based. We prioritise culture, accountability, and quality outcomes for participants and staff alike. About the Role The Client & Staff Engagement Coordinator plays a key role in maintaining strong internal communication and positive participant relationships. Key Responsibilities: Client Engagement Supporting participant onboarding processes Conducting participant and family check-ins Strengthening relationships with Support Coordinators and Plan Managers Identifying service risks or satisfaction concerns and escalating appropriately Monitoring engagement trends and reporting to leadership Staff Engagement Conducting structured staff check-ins Supporting probation and engagement reviews Strengthening communication between frontline staff and leadership Assisting with culture-building initiatives Escalating performance concerns to senior management This role does not include direct disciplinary authority but supports leadership in engagement and quality monitoring. About You To be successful in this role, you will have: Experience in disability, community services, or service coordination Strong emotional intelligence and conflict resolution skills High-level written and verbal communication skills Excellent organisational and follow-up ability Understanding of NDIS service delivery and professional boundaries Confidence engaging with both staff and families Essential Requirements Relevant qualification (Certificate IV or higher in Community Services, Disability, or related field) NDIS Worker Screening Check Working With Children Check (if applicable) Current First Aid & CPR Valid Driver’s Licence What We Offer Direct collaboration with the CEO and BDM Structured role with room for internal progression Supportive leadership environment Opportunity to shape engagement systems within a growing provider Award-aligned remuneration under SCHADS Level 4 To Apply Please send your resume and cover letter to: Ashleigh@caredonedifferently.com.au Job Type: Part-time Pay: $44.58 per hour Expected hours: 20 per week Benefits: Work from home Work Location: In person
