This job is with Mars, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Description 6191557 Customer Success Consultant WA/NT/SA ![CDATA[ p strong em This job is with LexisNexis Legal Professional®, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. /em /strong /p p/pp/ppstrongStrong understanding of Australian Legal landscape/strongbr / /ppstrongDemonstrated customer success background with training delivery skills/strongbr / /ppstrongAbout our Team/strong/ppLexisNexis is a global organization that provides world-class content and leading-edge technology and software tools. Our objective is to enable customers to quickly find the answers they are searching for and to advance the rule of law.br / /ppstrongAbout the Role/strong/ppAt LexisNexis, you will engage with clients to deliver training and implement effective solutions. These clients include corporate, law firms, barristers, and government departments. Your role will also involve identifying opportunities and building relationships with stakeholders. Additionally, you will be responsible for training customers under your responsibility.br / /ppstrongResponsibilities/strong/pullipCustomer journey mapping to create tailored campaign driven programs/p/lilipDevelop and drive campaigns to increase awareness, product adoption and usage/p/lilipActing as a liaison between sales, marketing and product/p/lilipIdentify personas for targeted messaging/p/lilipCreating value props by segment and persona to embed in the campaign activity/p/lilipWork with data and marketing teams to identify clients for monthly sessions and create Eloqua templates/p/lilipEstablish clear client retention goals/p/lilipReporting to be provided to manager and monthly program/p/li/ulullipUpdating of dashboards team and business for program/p/lilipUpsell services and products with the brand image/p/lilipBuild preference within the academic sector to ensure that LexisNexis is preferred by graduates when moving into the workplace./p/lilipCreate campaigns utilizing social media and traditional formats to meet campaign objectives/p/lilipAssist in building and driving an accreditation program/p/li/ulpbr /strongRequirements/strong/pullipLaw degree or possess good understanding of Legal landscape. Open to Law graduates who are seeking alternative career./p/lilipExperience in customer success or customer relationship preferably within Legal industry/p/lilipExperience in training delivery and using platforms like eLearning/p/lilipIdentify opportunities while building solid relationships with customers and stakeholders/p/lilipPossess exceptional communication and presentation skills/p/lilipUnderstand Boolean and free text search principles/p/lilipBe authorized to legally work in Australia/p/lilipLiaise with a range of management and staff levels, particularly with Sales departments/p/li/ulpbr /strongWork in a way that works for you/strong/ppWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.br / /ppbr /strongWorking for you/strong/ppWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:br /br /- Discounted Health plan rate and Optical Assistancebr /- Life assurance and income protectionbr /- Option to buy additional Annual Leave daysbr /- Employee Assistance Programbr /- Flexible working arrangementsbr /- Benefits for you and your familybr /- Access to learning and development resourcesbr /Your recruiter will advise you on the full benefits package for your locationbr / /ppstrongAbout the Business/strong/ppLexisNexis Legal amp; Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services./pamp;xa;amp;xa;pstrongspanWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click /span/strongspanstrongspanhere/span/strong/spanstrongspan to access benefits specific to your location./span/strong/ppWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120./ppstrongCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams /strongstronghere/strongstrong./strong/ppPlease read our Candidate Privacy Policy./ppWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law./ppistrongUSA Job Seekers:/strong/i/ppEEO Know Your Rights./p]] Information Technology and Services Full-time Home Based - Western Australia AU https://mygwork.com/jobs/lexisnexis-legal-professional-customer-success-consultant-wantsa?src=linkedinutm_source=linkedinutm_medium=referralutm_campaign=jobs LexisNexis Legal Professional® ![CDATA[ p strong em This job is with LexisNexis Legal Professional®, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. /em /strong /p p/pp/ppstrongStrong understanding of Australian Legal landscape/strongbr / /ppstrongDemonstrated customer success background with training delivery skills/strongbr / /ppstrongAbout our Team/strong/ppLexisNexis is a global organization that provides world-class content and leading-edge technology and software tools. Our objective is to enable customers to quickly find the answers they are searching for and to advance the rule of law.br / /ppstrongAbout the Role/strong/ppAt LexisNexis, you will engage with clients to deliver training and implement effective solutions. These clients include corporate, law firms, barristers, and government departments. Your role will also involve identifying opportunities and building relationships with stakeholders. Additionally, you will be responsible for training customers under your responsibility.br / /ppstrongResponsibilities/strong/pullipCustomer journey mapping to create tailored campaign driven programs/p/lilipDevelop and drive campaigns to increase awareness, product adoption and usage/p/lilipActing as a liaison between sales, marketing and product/p/lilipIdentify personas for targeted messaging/p/lilipCreating value props by segment and persona to embed in the campaign activity/p/lilipWork with data and marketing teams to identify clients for monthly sessions and create Eloqua templates/p/lilipEstablish clear client retention goals/p/lilipReporting to be provided to manager and monthly program/p/li/ulullipUpdating of dashboards team and business for program/p/lilipUpsell services and products with the brand image/p/lilipBuild preference within the academic sector to ensure that LexisNexis is preferred by graduates when moving into the workplace./p/lilipCreate campaigns utilizing social media and traditional formats to meet campaign objectives/p/lilipAssist in building and driving an accreditation program/p/li/ulpbr /strongRequirements/strong/pullipLaw degree or possess good understanding of Legal landscape. Open to Law graduates who are seeking alternative career./p/lilipExperience in customer success or customer relationship preferably within Legal industry/p/lilipExperience in training delivery and using platforms like eLearning/p/lilipIdentify opportunities while building solid relationships with customers and stakeholders/p/lilipPossess exceptional communication and presentation skills/p/lilipUnderstand Boolean and free text search principles/p/lilipBe authorized to legally work in Australia/p/lilipLiaise with a range of management and staff levels, particularly with Sales departments/p/li/ulpbr /strongWork in a way that works for you/strong/ppWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.br / /ppbr /strongWorking for you/strong/ppWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:br /br /- Discounted Health plan rate and Optical Assistancebr /- Life assurance and income protectionbr /- Option to buy additional Annual Leave daysbr /- Employee Assistance Programbr /- Flexible working arrangementsbr /- Benefits for you and your familybr /- Access to learning and development resourcesbr /Your recruiter will advise you on the full benefits package for your locationbr / /ppstrongAbout the Business/strong/ppLexisNexis Legal amp; Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services./pamp;xa;amp;xa;pstrongspanWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click /span/strongspanstrongspanhere/span/strong/spanstrongspan to access benefits specific to your location./span/strong/ppWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120./ppstrongCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams /strongstronghere/strongstrong./strong/ppPlease read our Candidate Privacy Policy./ppWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law./ppistrongUSA Job Seekers:/strong/i/ppEEO Know Your Rights./p]]
