• Employment status: Limited Term Full Time - Until February 2027 • Located in: Located in Rosebud, Victoria • Classification: Community Development Worker CL 2A (Level 1-7) Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focussed on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026. The Team & Role Access, is the first point of contact for information and referrals to a wide range of community health, rehabilitation and specialist services provided by Bayside Health – Peninsula Care Group. This position is responsible for ensuring timely referral management and responsive contact with clients, connecting them with the most appropriate service, as per client needs and Peninsula Care Group service guide criteria. Key duties and responsibilities • Develop a strong knowledge of services provided by the Peninsula Care Group and within the community sector and provide relevant information to consumers • Assist with the triaging of referrals to identify priority, ensuring timely referral management. • Contact referred clients/representative to confirm they are aware of the referral and consent to the referral proceeding • Collect/check demographic data as required and enter into iPM and UNITI • Conduct initial needs identification with the specific purpose of clarifying the clients’ needs, eligibility, suitability risk and priority for all service referrals • Provide information to clients about the service and/or advice on alternative service options (as per service guide) where appropriate • Develop and maintain an up-to-date knowledge of funding eligibility and provide information to clients regarding the service fees (where relevant) in alignment with the Community Health and Rehabilitation, Ageing, Pain & Palliative Services – Schedule of Fees Guideline • Ensure accurate booking of client appointments, where required Skills & Experience Required Essential • A relevant tertiary qualification and/or significant relevant experience in the health or community health services sector • Advanced interviewing and engagement skills • Proficiency in the Microsoft Office suite, particularly MS Word and other data base software programs • Demonstrates advanced computer and keyboard skills • Highly developed verbal and written communication skills/ Desirable • Sound knowledge of relevant health and community services • Experience in a phone based intake role, responsible for screening individuals to determine eligibility, risk and priority for a service. Benefits • Boost your take-home pay with generous salary packaging & novated leasing • Unlock exclusive discounts at top retailers and dining spots • Stay fit with access to premium gyms via Fitness Passport • Feel supported with our holistic Employee Assistance Program • Grow your skills through top-tier education and training partners • Join a vibrant, collaborative team led by passionate leaders Next Steps For role specific information please contact Rachel Flanigan - phcn.vic.gov.au If you experience any issues signing in or registering, please feel welcome to contact People Experience Team on 9784-2700 (Press 1). The role ceases advertising on 20 February 2026: Please note that applications will be considered upon receipt and that this job posting may close early if a sufficient number of applications are received, so we encourage you to apply as soon as possible. Thank you for your interest in this role. Bayside Health (Peninsula Health Care Group) is regularly advertising positions across the health service so please take the time to review other relevant opportunities by going to https://www.peninsulahealth.org.au/careers/ Additional Information Bayside Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with all abilities. To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit: https://www.peninsulahealth.org.au/careers/working-preparing-employment/ *Please refer to Allied Health Professionals (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021 – 2026 salary circular for salary range. Sub-grading will be based on years of experience. For further information on salary range classifications and grading please refer to the following page: https://www.peninsulahealth.org.au/careers/working-with-us/salary-rates/ It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations. Join Bayside Health and help us to deliver healthy lives for everyone, through sustainable, innovative, compassionate care.
