We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career - Join us today and be part of a team where your work makes an impact! WHY JOIN THE A-TEAM? Come for a career, stay for the fun! Enjoy a weekly pay run – TGI Thursday’s Team discounts at Daniel’s Donuts, Hommey, NBL and more! Employee referral bonus Do meaningful work and collaborate with the best A SNAPSHOT OF YOUR ROLE Your day-to-day activities may include the following: Troubleshoot and resolve hardware and software issues Evaluate and test equipment, software, and system tools, and submit recommendations to the Onsite Support Manager Proactively work on the internal ticketing system to ensure all issues raised are addressed in a timely manner Manage users via Active Directory Install, configure, and assess the usability of desktops, laptops, and peripheral equipment in compliance with given standards and guidelines Escalate issues to higher level of support as needed Document, track, and monitor problems to ensure timely resolution Load desktops with the Acquire-approved image and applications Ensure hardware accessories are functional and usable Ensure optimal operation of all desktop PCs within the Contact Center/s Provide physical presence and support during incidents. Ad-hoc support for Engineering related projects as requested by L3 Document solutions, systems, and processes As ICT Staff you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy. A BIT ABOUT YOU Good Interpersonal skills Ability to simplify and articulate technical terms when assisting end-users Knowledge and experience in Active Directory Advanced knowledge of computer hardware Knowledge of Windows and Apple operating systems Familiarity with network troubleshooting Able to react to change productively and handle other essential tasks as assigned Ability to comprehend and follow directions Ability to diagnose the cause of a problem in a complex environment and provide effective and immediate resolution Knowledge in troubleshooting methodologies Ability to communicate problems with higher levels of support Ability to meet deadlines Ability to provide Acquire Intelligence customers with outstanding customer care and service at all times. Ability to adapt on any additional or different functions that may be assigned from time to time. WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever : Smart questions spark smart solutions. Entrepreneurial Energy : Think like an owner. Solve like a founder. Fast with Intent : We move fast and deliver real results. Laugh and Learn : We don’t take ourselves too seriously, just our results. What are you waiting for? Come for a career, stay for the fun! Join the A-Team and experience the A-Life!
