At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: We are seeking a Principal, Performance Excellence to be the engine of enterprise-wide operational efficiency and strategic capacity creation. This role is pivotal in leveraging technologies like AI, digitisation, and automation to fundamentally redesign core business processes, enabling the entire organisation to achieve new levels of productivity, speed, and cost-effectiveness. You are a visionary and pragmatic person of influence who thrives on transforming complex operational challenges into streamlined, automated solutions. Reporting to the VP, Enterprise Operations, you will have significant decision-making authority and the autonomy to select transformation projects, recommend technology investments, and set governance standards across the company. If you possess a unique blend of strategic foresight and a relentless focus on measurable profitability improvement, we want to hear from you. What You Will Be Doing: Design and implement a holistic, multi-year transformation roadmap focused on process automation and enterprise-wide optimisation, whilst focusing on in-year results. Establish and govern a profitability and margin expansion centre of excellence (CoE), defining standards for security, scalability, and delivery. Analyse complex, end-to-end business processes using data to pinpoint friction points, bottlenecks, and automation opportunities. Lead discovery workshops with business leaders to translate strategic performance goals into tangible automation and AI project requirements. Oversee the development and deployment lifecycle for all automation, digitisation, and AI solutions, ensuring effective planning and execution. Measure and report on validated ROI, capacity created, and financial tracking associated with the automation pipeline. Coach and mentor a high-performing team of specialists, fostering technical excellence and business acumen within the CoE. Champion the integration of data analytics and process mining to continuously monitor automated processes and identify next-generation improvements. Job Qualifications: What You Will Bring: Essential: 5 years of progressive experience leading large-scale process improvement and digital transformation programs. Certification in Lean or an equivalent advanced process methodology. Hands-on experience designing and managing solutions utilising RPA, AI/ML, and intelligent document processing (IDP). Executive presence and storytelling skills to translate complex technical concepts into compelling business cases for the executive suite. A "Challenger Mindset" that naturally questions the status quo and sees technology as a lever for business reinvention. Demonstrated experience managing a project portfolio and collaborating with technical teams of developers or engineers. Bias for action with the grit to see large-scale programs through to measurable completion. Preferred: Cross-functional acumen to discuss both high-level business strategy and technical API integration. Experience with enterprise systems such as Salesforce and Zendesk. Familiarity with process mining tools and data analytics integration. Why Join Cotality? Cotality has a culture of collaboration- we champion ownership, initiative and leadership! To support your whole self, our benefits are built to help you thrive at work and in life. In addition to modern offices across Australia and New Zealand, our hybrid working model provides you with the opportunity for flexible working conditions that work best for you and the business; 10 half days of Wellbeing leave each year to help you recharge and access to our Employee Assistance Program; $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more; Generous Parental leave offering, $750 AUD in Baby Bucks and our peer recognition turned into rewards program - Bravo! Free subscription to the Calm app as well as other mindfulness tools, online health and nutrition courses; Complimentary access to Australia’s most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to the industry’s best property experts; Two community and volunteer leave days each year to support meaningful causes and our charity partners. Cotality's Diversity Commitment: Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Equal Opportunity Employer Statement: Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities and maintaining a drug-free workplace free from discrimination, harassment, and bullying. Please apply on our website for consideration. Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates
