On 12 March 2026 the salary for these positions will increase to $71,170 (PP1) or $79,322 (PP2). Services Australia makes government services simple so people can get on with their lives. Every hour of every day in Australia, people in need turn to the Australian Government for help. In those moments, our agency responds. Our work spans social security and healthcare, in addition to disaster relief, assistance to farmers and specialised services for vulnerable communities. We're an agency that helps people and we're committed to progress, constantly moving forward to deliver services that are simple, helpful, respectful and transparent. Graduates participating in the Services Australia National Graduate Program undertake a variety of work across the agency in one of our 9 streams: Data Digital Finance and Accounting Generalist Human Resources Legal Service Delivery Service Design Social Work Graduates have the opportunity to undertake additional placements within the agency. They may also complete a second placement in the stream they were recruited for. Placements are determined by the graduates' skills and abilities, their stream type, and the needs of the business area. Graduates will be provided with ongoing learning and development opportunities during the program. The National Graduate Program allows graduates to choose the direction of their career. Graduates are required to: exercise some autonomy and decision making with support, clarification and advice from senior employees demonstrate a high level of productivity perform both routine and more complex tasks deliver results in accordance with own teamwork goals and business plans liaise with both internal and external stakeholders manage and organise work in the context of competing priorities display behaviours consistent with the APS Values and Code of Conduct and relevant workplace legislation. For further information on stream eligibility please visit How the National Graduate Program works - Services Australia. The key duties of the position include Maintain and use information databases to collate and present data and contribute to the development of accurate and informative reports. Research and prepare documentation for review by senior team members. Understand, respond to and resolve stakeholder enquiries. Investigate and manage routine cases and more complex cases under supervision. Represent the team or work area in a range of forums, committees and roles. Develop knowledge of legislation, policies, procedures, ethics and interventions that are relevant to area of expertise. Undertake quality control activities to ensure the appropriate procedures are being followed. Develop knowledge about complexities of service delivery.
