Description We currently have an opportunity for Full Time Help Desk Supervisor. This role is responsible for the provision of administrative support services to management and the Helpdesk/Call centre function by Downer on-site at Head Quarters Joint Operations Command (HQJOC) at Bungendore. HQJOC operates twenty-four hours a day, seven days a week. Occasional evening or weekend work may be required. What You’ll Do (key responsibilities) This role offers a broad scope, with key responsibilities including: Working in a challenging high security environment, often under pressure Dealing with conflicting priorities Must be able to plan, organise and prioritise work in order to meet strict deadlines and provide timely and accurate information to all stakeholders. Provide quality customer service to internal Downer parties Develop good working relationships with all stakeholders Provide administrative support to management, including coordinating all Human Resources activities for HQJOC and also provide input into the HQJOC monthly report. What You’ll Bring (experience required) Ability to hold an appropriate Defence Security Clearance (Australian citizenship mandatory) Exceptional internal and external customer service skills Ability to work in a team environment Experience dealing with the public Knowledge of necessary procedures and processes for operating a Call Centre / Helpdesk Function Solid background and experience in office administration Experience with the ability to utilise and understand software programs such as Microsoft Access, Microsoft Word, Microsoft Excel, e-mail, internet and intranet More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients. Why Downer? At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving. What It Means to Belong at Downer We’re proud of our high-performance culture and commitment to diversity, offering: Training and development to support and diversify your career. With 30% of vacancies filled internally you’ll find real opportunities to advance your career. Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more. Employee Assistance Program: professional support for you and your family when you need it most. You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging. We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you. As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it. If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward. How to Apply Click "APPLY" and please include your up-to-date resume, proof of Australian Citizenship and any other relevant qualifications. Note – A Pre Employment Medical, National Police Check, Reference Checks, VEVO Check and employment verification will be required.
