Job Description Role open to any location within Australia Join Microsoft’s Top Australian Partner – Work with a highly certified, award-winning team. Flexible Work Arrangement – Two days in the office, three from home. Join our team at Data3 in Brisbane as a Microsoft Licensing Specialist, where you'll become a trusted advisor for our premium clients. This role offers the perfect blend of relationship building, technical expertise, and strategic customer success management to ensure our Microsoft customers achieve exceptional business outcomes. Who is Data3? Listed in 1997, Data3 is now an ASX200 listed company reporting gross sales of $2.8 billion in the 2024 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji. Voted HRD's Employer of Choice for the last 10 years and named one of Australia’s Best Workplaces in Technology by Great Place To Work? in 2024, Data3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART). These values are integral to the way Data3 works internally and externally with our customer. In this role you will: Build and nurture long-term relationships with key stakeholders across our Microsoft Valet Business and Premium customers, becoming their trusted advisor for all Microsoft solutions Drive customer satisfaction and retention through proactive engagement, consistent communication, and demonstrating the value of their Microsoft investments Guide customers through a seamless onboarding experience, providing expert training and support to help them fully leverage their Microsoft Valet services benefits Collaborate with cross-functional teams to deliver a unified and premier customer experience aligned with account plans Identify growth opportunities for Microsoft technologies and services, connecting customers with solutions that address their evolving business needs Champion customer goals within Data3 and Microsoft, ensuring swift issue resolution and advocating for their specific requirements Collect and utilize customer feedback to continuously improve service delivery and enhance customer success strategies About You You bring 5 years of experience in Microsoft licensing and customer relationship management roles, with deep knowledge of Microsoft contractual frameworks You're a skilled relationship builder who thrives on creating exceptional customer experiences throughout the entire customer lifecycle You have a proven track record of achieving sales targets and increasing customer lifetime value through upselling, cross-selling, and securing renewals You possess outstanding communication skills, able to explain complex concepts clearly and engage effectively with stakeholders at all organizational levels You're data-driven, using insights to identify patterns, solve problems, and recommend actionable solutions You excel at managing multiple priorities while maintaining meticulous attention to detail You have experience with CRM systems like Salesforce and customer success platforms such as Gainsight If you're passionate about delivering exceptional customer experiences and have the expertise to help organisations maximise their Microsoft investments, we want to hear from you! Join our innovative team at Data3 where your skills will directly contribute to our customers' success and your career growth. Apply now and be part of our journey to deliver the digital future. At Data3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application. Please note that Data3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements. REF KISH113644 Data3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.
