Join an organisation that values and supports your family life and work life balance. Full time position based in Ballarat or Bendigo, with the expectation of regular travel between both sites. Be part of an inclusive team that supports your growth, offers learning opportunities, and fosters the collaboration you need to excel. The Opportunity Our client, The Support People, is passionate about empowering people to live life their way. As a registered NDIS provider, they deliver tailored, person centred supports that build confidence, capability and independence. Founded in 2018, our client began by supporting people with community access, life skills development and personal care. As the needs of the community grew, so did the organisation expanding in 2021 to offer Support Coordination and 24/7 in home supports for individuals choosing to live independently in their own homes. With offices in Ballarat and Bendigo, their dedicated team is driven by a simple belief: everyone deserves the opportunity to thrive. They pride themselves on being flexible, responsive and genuinely connected to the people they support because at The Support People, it’s not just about services, it’s about people. The Role As a Support Coordinator, you will: Lead the client intake and onboarding process, including service agreements, care plans, and gathering relevant medical information. Coordinate supports for NDIS participants, helping them achieve their goals and make the most of their plans. Maintain accurate, up to date client records and case notes, while ensuring strict confidentiality. Build and nurture strong relationships with clients, families, support providers, and external stakeholders. Guide participants in selecting suitable service providers and connecting with community resources. Monitor client progress, prepare reports, and manage administrative tasks to support high-quality service delivery. Ensure all work complies with organisational policies, NDIS standards, and safety protocols. Support participants to build independence, develop skills, and achieve their personal goals. The Best Bits Make a real difference every day by supporting people to live independently and achieve their goals. Join a values-driven, supportive team with opportunities for professional growth and development. Enjoy a dynamic role with varied responsibilities, community involvement, and clear career pathways. About You To be successful in this position, our ideal candidate: Minimum of 12 months’ experience as an NDIS Support Coordinator. Relevant qualification in community services, counselling, welfare support, disability support or social work. Is proficient in all Microsoft Office applications. Proven case management experience, or transferable experience within the human services sector. Strong understanding of community resources and disability rights. Knowledge of the NDIS, with demonstrated experience in NDIS Support Coordination highly regarded. Currently holds, or is willing to obtain, a driver’s licence, access to their own vehicle, First Aid and CPR certificates, NDIS Worker Screening Check, completion of mandatory NDIS training modules, Police Check, and Working With Children Check (WWCC). Please note: we will facilitate these checks through the recruitment process, if required. The Essentials Strong interpersonal and communication skills, with the ability to build rapport and work effectively with participants, families, and service providers. Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple participants simultaneously. High attention to detail and accuracy. Able to work independently and collaboratively within a team. If you’re passionate about this opportunity but don’t meet every single criterion, we still encourage you to apply. We value progression over perfectionism, and so if you’re open about your strengths and weaknesses, and prepared to challenge yourself, we’d love to hear why you believe you’re the best choice. To Apply All applications must be lodged online by clicking on the ‘apply now’ button. Please include your full resume and a cover letter clearly addressing the essential criteria. For more information or a copy of the position description, please contact Jemma at recruit@theprovengroup.com.au This role requires that a person has the right to live and work in Australia. Applications close 01/04/2026. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.
