Opportunity to work for a respected and leading healthcare organisation Step into a leadership role with real impact on paitent care and performance Qscan Group is a leading provider of diagnostic imaging services, committed to delivering high-quality patient care. About the Opportunity We are seeking an experienced and motivated Team Leader to provide hands-on leadership for a team of Contact Centre Agents. In this role, you will foster a positive, high-performing culture that consistently exceeds KPIs through strong engagement, targeted coaching, and ongoing development — ensuring your team feels supported to do their best work every day. You will confidently analyse performance data, lead your team through change, and role-model the professional values that underpin outstanding service delivery. This is a permanent, full-time position based at our Clayfield Contact Centre. About You You are an energetic, resilient, and practical leader who thrives in a busy environment. You bring a high degree of emotional intelligence and can confidently support team members through challenges, providing clear guidance, encouragement, and constructive feedback. You have a natural ability to translate performance data into actionable insights for your team and are committed to building a positive, patient-focused culture. What You’ll Bring: Minimum 2 years’ experience in a contact centre environment Experience as a Team Leader, or in an acting leadership role Strong interpersonal skills with confidence in coaching and providing feedback Ability to remain calm, objective, and solutions-focused under pressure Experience using basic performance data to track results and identify improvements A genuine passion for mentoring and a people-first approach to performance Commitment to delivering excellent patient experiences A passion for mentoring and a "people-first" approach to improving team performance and meeting KPIs A strong work ethic and the ability to lead by example What You'll Be Doing Drive team performance to exceed KPIs through positive reinforcement, coaching, and regular 1:1 sessions Monitor productivity, hold individuals accountable, and support achievement of targets and professional standards Create a safe, inclusive, and engaging team environment that recognises success and encourages collaboration Analyse performance metrics to identify trends and support continuous improvement initiatives Work collaboratively with other Team Leaders create consistency and improvements across the network. Support your team through system updates, new processes, and peak demand periods while maintaining service quality and engagement Why Qscan? At Qscan Group, we’re committed to delivering trusted analysis, excellence, and compassionate care. Our people are at the heart of that mission. We invest in our teams, embrace innovation, and create workplaces that support wellbeing and growth. You’ll be joining a team that values: Patients – Their health and wellbeing is our priority. Referrers – Our partners in delivering the best healthcare. Innovation – Driving better services through smarter thinking. Development – Investing in our people and their potential. Environment – Creating the best clinics and workplaces. Apply Now If you’re ready to step into a leadership role where you can develop others, drive operational improvement, and make a meaningful impact on patient care, we’d love to hear from you. Please note, only applicants progressing beyond the initial application stage will be contacted. We sincerely thank all candidates for their interest and the time taken to apply.
