We are currently partnering with a well-established residential builder to recruit an experienced Client Liaison / Administrator to support customers from pre-construction through to handover . This is a full-time, office-based role suited to someone who thrives on managing multiple stakeholders, maintaining strong client relationships, and keeping complex workflows running smoothly. This position plays a critical role in delivering a high standard of customer service while coordinating documentation, approvals, and internal processes across the pre-site and on-site stages of construction. You will take ownership of each customer file, ensuring accuracy, compliance, and timely progression through to handover. Key Responsibilities Review and validate all sales files to ensure completeness and accuracy Manage and maintain all customer documentation electronically Issue client correspondence, including welcome packs and formal letters Provide regular (weekly) updates to customers throughout the build process Coordinate permits, siting, contract drawings, and drawing revisions in line with internal timeframes Maintain detailed customer notes, dates, and status updates within Framework Follow up finance approvals with customers, brokers, or financial institutions Prepare and maintain framework dates, status notes, and reports across all client jobs Attend weekly workflow meetings with up-to-date status reporting and action items Update scheduling, forecasting, and reporting based on customer and management communication Provide administrative support to the Tender Presenter Prepare contract documentation from Sales Estimating information About You Proven experience in a client-facing administrative role within residential construction or a similar fast-paced environment High level of professionalism with a strong customer service focus Excellent time management skills with the ability to multitask and prioritise effectively Proactive, organised, and detail-oriented in your approach Comfortable working autonomously while meeting deadlines and procedures Strong written and verbal communication skills High standard of accuracy and presentation in all work Strong work ethic and reliability Confident using Microsoft Office and internal CRM / workflow systems
