About Us : Pinnacle Support Services is a Mandurah-based, family-run NDIS provider offering compassionate, person-centred support designed to help individuals live more independently and with dignity. We specialise in community access, domestic assistance, transport, group activities, counselling, support coordination and psycho-social recovery coaching — always tailoring our care to each person’s unique needs and goals. At the heart of our work is respect, empowerment and genuine connection: we strive to make every client feel seen, valued and in control of their own journey under the NDIS. About You : Certificate III or IV in Disability, Individual Support, or Community Services NDIS Worker Screening Check Working With Children Check (where applicable) Current Driver’s Licence Evidence of right to work in Australia Position Summary : The Support Worker provides safe, high-quality, person-centred supports to participants in line with their NDIS goals, individual support plans, and values of Pinnacle Support Services. This role supports participants to live independent, meaningful, and empowered lives, while ensuring dignity, respect, safety, and choice at all times. Success in This Role Looks Like Participants feel safe, respected, and supported Supports are delivered consistently and professionally Documentation and compliance requirements are met Positive relationships with participants, families, and team members Alignment with Pinnacle Support Services’ values and culture Key Requirements : Essential Experience supporting people with disability, mental health, or complex needs (or willingness to learn) Strong communication and interpersonal skills Ability to work independently and as part of a team Understanding of person-centred and strengths-based practice Desirable Experience working within the NDIS environment Experience supporting behaviours of concern Job Responsibility : Participant Support & Care Deliver person-centred support in line with individual support plans Assist participants with daily living activities, community access, and skill development Promote independence, choice, and control for all participants Support participants to achieve personal goals and positive outcomes Safety, Wellbeing & Duty of Care Provide support in a safe, respectful, and trauma-informed manner Follow all safeguarding, WHS, and risk management procedures Identify and respond appropriately to risks, incidents, and concerns Report incidents, hazards, and concerns in line with organisational requirements Quality & Compliance Deliver supports in line with NDIS Practice Standards and organisational policies Maintain accurate and timely documentation, progress notes, and records Follow medication, behaviour support, and restrictive practice requirements (where applicable) Participate in audits, reviews, and continuous improvement activities Professional Conduct & Teamwork Work collaboratively with team members, leaders, families, and stakeholders Communicate respectfully and professionally at all times Attend required training, supervision, and team meetings Maintain professional boundaries and confidentiality Community & Engagement Support participants to engage with their community and build social connections Encourage confidence, inclusion, and participation Represent Pinnacle Support Services positively in the community Job Functions : Aged care Job Benefits : TBC Selling Point : TBC Contact : Charlene Pinfold
