Shape the customer experience from end to end Grow your career with a global dealership network Join a supportive, people‑focused culture Daimler Trucks Brisbane is looking for an experienced Service Manager to lead our front-of-house service operations. If you’re passionate about delivering outstanding customer service and creating a seamless service experience from arrival to handover, this is your opportunity to step into a career-defining leadership role at one of our most prestigious dealerships. About the Role As our Service Manager, you’ll be the face of the dealership—driving customer satisfaction, leading a busy front-of-house team, and ensuring every interaction reflects our values of Speed, Value and Trust. You’ll work closely with workshop leaders to keep operations running smoothly, resolve customer issues, and create a service environment that customers rely on and return to. What You’ll Do Lead and motivate the front-of-house service team (reception, bookings, customer service). Ensure every customer is greeted, updated, and supported with professionalism and care. Manage daily service department operations, scheduling, and communication flow. Oversee job progress and support efficient workshop coordination. Resolve customer concerns quickly and effectively, building trust and long-term relationships. Maintain a high standard of safety, compliance, and dealership presentation. Collaborate closely with Parts, Sales, and Workshop teams to deliver a seamless, premium customer experience. Champion continuous improvement across customer service and operational processes. What We’re Looking For Experience in a service leadership or front-of-house manager role, ideally in automotive, truck, or heavy equipment industries. A natural communicator with a passion for delivering an exceptional customer experience. Strong organisational skills and the ability to remain calm in a fast-paced environment. A hands-on problem solver who takes responsibility and drives positive outcomes. A supportive people leader who builds team culture and encourages development. A proactive mindset—always looking for ways to improve service, communication, and efficiency. Why Join Us? Long-term career pathways within a global dealerhip network. Training and development from in-house experts and vehicle manufacturers. Work with premium brands—Mercedes-Benz, Freightliner & Fuso. Modern, well-equipped dealership with advanced service and diagnostic tools. Employee benefits: health insurance discounts, financial service perks, novated leasing options. A workplace culture built on safety, respect, teamwork, and professional growth. About Velocity Vehicle Group Velocity Vehicle Group (VVG) is the largest Daimler Trucks dealership group globally, employing around 1,000 people across 19 Australian locations. With 25 years of industry leadership, our values of Speed, Value and Trust guide how we work, support our customers, and develop our people. Velocity Truck Centres is an equal opportunity employer.
