Build your career with a permanent full-time opportunity Deliver exceptional response services supporting critical community operations Onsite, office-based role located at NRC, 17/600 Bourke Street Join a team that's All Kinds of Useful At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey. About the Role This is a unique opportunity to join our National Response Centre , working onsite from our premium-grade CBD Bourke Street office. As a Response Officer , you’ll play a critical role in supporting the communities where our customers operate. Working in a fast‑paced, high‑impact response environment, you’ll deliver calm, accurate and professional support across essential services including Water and Energy providers. This role is ideal for someone who thrives under pressure, enjoys variety, and can confidently pivot from call to call while meeting strict response timeframes, regulatory requirements, and compliance obligations. Key Responsibilities Accurately capture and record call information across multiple systems for dispatcher use Manage inbound emergency, non‑emergency, fault, safety and welfare monitoring calls Process event updates and maintain real‑time status information Dispatch service orders within regulatory and contractual timeframes Escalate incidents with potential to breach performance measures or escalate in risk Deliver an exceptional customer experience while living our Values & Behaviours What You’ll Bring Availability to work a rotating 24/7 roster (8‑hour shifts between 6am–midnight, Monday–Sunday, including public holidays) Confidence working across multiple systems simultaneously with strong data accuracy Ability to remain calm, composed and effective in a high‑pressure response environment Strong written and verbal communication with high attention to detail A proactive, resilient and solution‑focused mindset with a positive “can‑do” attitude Accountability for your performance, development and contribution to the team Experience in emergency dispatch or response environments is desirable but not essential. For more information, please contact Kelly Hansen - , quote Requisition ID 89251 or apply now. Origin - Where good change happens At Origin, we’re powered by people who believe in creating change. We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ communities, including trans and gender diverse. Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. Here's a little about us: https://www.originenergy.com.au/about/careers/ Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing. Please note unsolicited CVs from agencies will not be accepted. Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
