Launch Your IT Career ICT Support Officer - Level 1 Full-Time | Base salary $70,000-75,000 plus Superannuation Are you an IT graduate or soon‑to‑be graduate looking for your first full‑time role in technology? Want hands‑on experience and a supportive team that will help you grow your skills? Ravenhall Correctional Centre is looking for two ICT Support Officers , creating the perfect opportunity for graduates ready to kick-start their IT career in a professional, structured and purpose‑driven environment. About the Role As an ICT Support Officer - Level 1 , you will be the first point of contact for IT support, assisting staff with everyday technology issues and learning how enterprise IT really works. You will be based at Ravenhall Correctional Centre , Victoria’s largest correctional facility, supporting a modern IT environment while gaining exposure to real‑world systems, processes, and security standards. This role is ideal if you enjoy: Solving problems Helping people with technology Learning on the job Building a strong foundation for an IT career What You Will be Doing No two days are the same! You will gain exposure to enterprise IT operations , cyber security awareness and IT service management best practices, including: Responding to IT help desk tickets and user requests Troubleshooting basic hardware, software and login issues Supporting Windows 10/11 and Microsoft 365 environments Assisting with workstation setup, software installs, and password resets Escalating more complex issues to senior IT staff and vendors Learning and following ICT security and compliance procedures Building your technical skills with mentoring and guidance. About You (Graduates Encouraged!) We’re looking for enthusiastic IT graduates or near‑graduates who are keen to learn and start their professional journey. Essential: Foundational knowledge of Windows 10/11 and Microsoft 365 applications, with the ability to support everyday end‑user issues. Completion of, or current enrolment in, a relevant Information Technology qualification (Certificate IV or higher), or equivalent practical knowledge. Demonstrated ability to provide first‑level ICT support, including responding to help desk requests, troubleshooting common issues, and escalating incidents when required. Strong customer service and communication skills, with the ability to explain technical information clearly to non‑technical users. Ability to prioritise tasks, follow documented procedures, and maintain accurate records in a service management system. Basic understanding of ICT security principles, including user access, password management, and recognising potential cyber security risks. Ability to work both independently and collaboratively within a structured team environment. Willingness and capability to work within a correctional setting, maintaining professionalism, confidentiality, and adherence to organisational policies. Desirable Previous experience or exposure to a help desk or service desk environment (including study placements or part‑time roles). Familiarity with Active Directory at a basic level (e.g. user account look-ups and password resets). Introductory understanding of networking concepts, such as connectivity issues, VPNs, or basic troubleshooting. Experience assisting with workstation setup, software deployment, or asset management activities. Interest in developing skills in networking, cyber security, or automation/scripting as part of a career pathway in ICT. Experience working in, or exposure to, highly regulated or compliance‑focused environments. Other Requirements of the Role Ability to work within a correctional setting, which will involve direct contact with prisoners. Valid and current full Australian driver’s license. Satisfactory completion of a National Criminal History Check. Ability to obtain and maintain a security clearance. Availability for to provide rostered after hours support. To learn more about the position, click here What We Offer Joining GEO is your chance to make a real and lasting difference in the lives of prisoners, their families and the community. Benefits of working for GEO, include but are not limited to: Professional development opportunities (including further education sponsorship) Competitive salary Free parking Employee Assistance Program Staff gym Subsidised meals Fitness Passport to promote wellbeing. Discounted gym and pool access for members and their families to over 1500 fitness facilities across Australia. Discounted Private Health Insurance (Medibank Private) VCEA (Victorian Correctional Employees Association) Ready to Start Your IT Career? If you’re an IT graduate looking for your first full‑time role, or a student about to complete your qualification, we’d love to hear from you. Apply now and take the first step in building a rewarding career in Information Technology. The application process has several stages, and should your application advance, you will be expected to engage in the following steps: In-Person (preferred) or Virtual Interview Attendance. Reference checks will be conducted following the interview. National Police Certificate and Authority Clearance Pre-Employment Medical and Fitness Assessment, which will be covered by our organisation. The evaluation will likely include various aspects, including assessed lifting capacity, aerobic fitness, lung function, grip strength, upper body strength, lower body strength, and core strength. Important: Pre-Employment clearance can take up to approximately 6-8 weeks Please note: Only permanent Australian residents, Australian citizens or candidates with unrestricted visas and the right to work in Australia are eligible to apply for these positions To be considered for this role, applicants must complete the application questionnaire, submit a cover letter and a current resume For any enquiries, or to discuss the position in more detail please contact Recruitment at ravenhallcareers@geogroup.com.au Aboriginal and Torres Strait Islander applicants are highly encouraged to apply Applications close at 11:59 pm, Wednesday 11th March, 2026 This is a progressive campaign and interviews may commence prior to the closure date. We are always looking for people to join our company who share the values that we stand for: INTEGRITY RESPECT ACCOUNTABLE AGILE INNOVATIVE Apply Now
