Director Contact Centre Services Green Light are looking for a Director of Contact Centre Services to work on a large enterprise client based in Sydney. This is a permanent opportunity. The Director Contact Centre Services will be responsible for the strategy and planning of contact centre manages service operations and products lifecycle. You will promote capability, working with sales to position us as a strategic partner for Contact Centre Managed Services. You will have solid experience engaging C-Suite level customers and stakeholders. Working with product and sales teams to develop Enterprise network product strategy and market offering. You will head the combined Contact Centre for Technical Assistance and Government Technical Assistance teams, bringing together all managed contact centre resources supporting commercial & federal government secured clients. Role & Responsibilities: This role is the highest level of authority in delivery for Contact Centre Managed Services and operations including sign off of products, capability and proposed customer solutions. Provide support for on prem and cloud-based contact centre solutions, applications and delivering on technical services like patch management and the service catalogue. Including Cisco and Nice Solutions, approx. 80 contact centre customers and 70,000 contact centre agents. Ensure industry best practice (Devops, ITIL) whilst driving automation, AI & general service improvements. The group operates based on ISO 20K ITIL for Service Management. Accountability for 24/7 operations in multiple locations including India, Malaysia, Philippines and Australia. Approx 40 FTE including Technical Specialise and SME’s. Must have Baseline level Security Clearance, or be an Australian Citizen so you can obtain. Please reach out to Tegan Lisyak on teganl@greenlightworldwide.com with any questions. (Please apply via SEEK rather than direct email.) We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications please reach out to peopleandculture@greenlightworldwide.com or call 61 9247 3799.
