Location: Yarra Falls, Melbourne (Hybrid – 3 days in-office) In this position, you’ll be based in our Yarra Falls location. We’re committed to your flexibility and wellbeing, and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential As a Customer Service Representative, you’ll be a key member of our Communications Centre team, supporting custodians and primarily assisting subscribers of Intermediary Online through both written and verbal communication. In this role, you’ll be trusted to deliver accurate, timely, and professional support while meeting customer service and regulatory standards. You’ll handle a wide range of enquiries, ensuring every interaction reflects our commitment to quality and care. Success here isn’t just about responding to questions—it’s about contributing to a culture of continuous improvement. You’ll collaborate closely with colleagues across multiple departments, share insights, and play an active role in projects that enhance our processes and customer experience. A role you will love In this position, you’ll have the opportunity to channel your passion for exceptional client service, innovative thinking, and meaningful product growth into work that truly makes an impact. You’ll play a pivotal role in shaping the future of this market, helping to elevate our offerings and strengthen Computershare’s reputation for delivering smart, reliable solutions. Your expertise, curiosity, and drive won’t just be appreciated—they’ll be instrumental. This is a chance to influence product direction, contribute to strategic initiatives, and see your ideas come to life as part of a team that values progress and embraces new possibilities. What will you bring to the role? You’ll thrive in this position if you bring a blend of industry knowledge, technical awareness, and a genuine commitment to delivering exceptional service. We’re looking for someone who can contribute confidently from day one and grow with us as the market evolves. Ideally, you will bring: A solid understanding of market regulations relating to dividends, custodians, and securities, along with familiarity with the broader financial services landscape and its key drivers Awareness of the technologies, tools, and performance metrics that support effective day‑to‑day technical operations Strong interpersonal skills and the ability to communicate clearly and professionally with a wide range of stakeholders Exceptional attention to detail and a commitment to accuracy in every task Confident written and verbal communication skills Knowledge of registry processes and subject matter A positive, proactive attitude paired with a strong work ethic The ability to stay composed under pressure while maintaining a focus on quality and professionalism High levels of initiative, adaptability, and problem‑solving capability Rewards designed for you Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
