What’s in it for you; Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters. Flexibility That Works for You: Access hybrid work arrangements after the two‑week initial training period, supporting a balance of time in the office and time working from home. Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance. Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays to celebrate the days that mean the most to you. Career Builder: Unlock opportunities to progress into support, leadership, or other roles that align with your career goals. As a Customer Service Representative – Complex Complaints , you will play a key role in resolving sensitive and challenging customer issues within the Utilities space. You will manage disputes through to resolution with empathy and professionalism, delivering high standards of customer service while meeting all regulatory requirements. What You’ll Be Doing; Complaint Resolver: Investigate and manage complex customer complaints from start to resolution. Customer Advocate: Liaise with customers and clients to address concerns promptly, professionally, and in line with regulatory frameworks. Deadline Driver: Manage your workload effectively to ensure all complaints are resolved within set timeframes and in line with service expectations. Compliance Keeper: Manage escalated customer complaints, ensuring each case is resolved and closed in line with required standard. Insight Reporter: Prepare reports on outcomes, trends, and opportunities to enhance the customer experience. Skills First Process; At Recoveriescorp we focus on the skills you bring, not just your resume. Whether you have experience in customer service or are looking to step into a new challenge, we want to see what you can do. As part of our process, you will complete an interactive skills assessment through Vervoe. This is your opportunity to experience real job-related tasks and showcase your strengths beyond your resume. Keep an eye on your email including your junk folder, so you do not miss out on the chance to join our team. The Mindset You’ll Bring; Empathy First: You listen actively, understand customer needs, and approach every conversation with care and patience. Solutions Focused: You stay calm under pressure, think critically, and work through complex issues to find the best outcome. Detail Driven: You have a sharp eye for detail and take pride in keeping records clear, accurate, and aligned with regulatory standards. Curious Learner: You are open to feedback, eager to learn, and keen to develop your skills and grow your career. Apply today or reach out to talent@symbos.com.au for more information. We are a Circle Back Initiative Employer – we commit to respond to every applicant. About Us; Recoveriescorp is part of the Symbos Group is a dynamic and fast-paced group of businesses, committed to delivering service excellence across contact centre operations, legal services, software solutions, and customer engagement. With a strong focus on compliance, innovation, and collaboration, we deliver tailored solutions across a range of industries to meet our clients’ unique needs. We believe in the power of great people and are proud to work with talented professionals who drive our success. We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA community.
