Description Join us as a Senior Manager, Business Controls & Monitoring (BCM), where you’ll provide high-quality first line risk advice and support to the Group Customer Operations Business Lending Operations team (GCO BLO). What’s the role? As a Senior Manager, Business Controls & Monitoring, you’ll provide high‑quality first line risk advice to the Group Customer Operations Business Lending Operations (BLO) team, partnering closely with business leaders to support safe and effective delivery of change. This role focuses on embedding strong risk culture, capability, and accountability across BLO. You’ll support the ongoing management and reporting of risk and compliance obligations in line with Operational Risk Management and Compliance Management Frameworks, helping the business make informed decisions that balance customer, commercial, and regulatory outcomes. You’ll deliver outcomes safely by providing pragmatic, fit‑for‑purpose advice, make an impact by lifting risk capability across the business, and own outcomes by coaching leaders and teams to confidently manage their risks This is a permanent fulltime role based in Sydney with flexible working arrangements (3 days in office). What do I need? If you’re ready to own it and make an impact, here’s what will help you succeed: We’re looking for a people‑focused risk leader with strong BCM experience who can guide, influence, and uplift capability across the business. Strong experience in Business Controls & Monitoring (BCM) or first line operational risk within financial services People leadership experience, including coaching, guiding, and providing direction to leaders and teams Proven experience partnering with senior stakeholders and influencing risk outcomes in complex environments Solid understanding of operational risk and compliance frameworks, ideally within Business Lending Pragmatic, solutions‑focused approach with the ability to simplify complex risk matters Strong customer mindset, commercial acumen, and commitment to continuous improvement Why join us? We’re obsessed with becoming our customers 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help you grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
