Description We are seeking a dedicated individual to join our Customer Service Team in Sydney, Australia. This Customer Service Coordinator Role role offers an exciting opportunity to join our dynamic team and gain experience in the shipping industry, this role involves processing customer requests, responding to inquiries from both internal and external stakeholders, and participating in all areas of Export and Import cargo bookings, documentation and container release tasks. Perks and Benefits: Fulfilling career with a supportive team Continuous development opportunities Collaborative work environment Hybrid work arrangements after probation completion Monthly events and celebrations. Please note: successful applicants must already have the right to work in Australia . Due to the hybrid nature of this role, successful applicants must also be either be located in Sydney or able to relocate to Sydney if they are successful in their application for this role. Applications for this position close on 6th February 2025 If you are interested in a dynamic workplace culture that values growth, teamwork and work-life balance, apply now! Responsibilities This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus. Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team. Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks. Ensure compliance with regulatory requirements. Assist in resolving enquiries for both internal and external customers in a timely and professional manner related to Shipment, documentation, Invoices and claims. Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their tasks as customer service coordinator. Qualifications Skills and Experience: Open-Minded & Positive Attitude Customer Focus with a proactive customer service mentality Problem-solving mindset Effective communication skills and ability to take initiative. Ability to work under pressure Enthusiast team player Proficiency with basic user application systems (e.g. MS Office Suite) Very good command of written and spoken English. Ideal Candidates would also have: Basic work experience in liner shipping or freight forwarding. Knowledge of/proficiency with specific CRMS, and user application systems (e.g. Salesforce, SAP)
