Job Description: Come and join one of the world's leading luxury travel brands Abercrombie & Kent Travel Group (AKTG) is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, AKTG today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, AKTG is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods. Cox & Kings is the world's longest established travel company with a heritage dating back 260 years to 1758. As custodians of Cox & Kings' extraordinary legacy, the company continues to operate just as it always has done, offering the same award-winning service and attention to detail, with the additional patronage of an even wider network of expertise. In 2019 the A&K Travel Group acquired Cox and Kings and this role will be integral to the launch of the brand in APAC in 2026. The Role Construct and sell both Small Groups Journeys and bespoke luxury itineraries for Abercrombie & Kent and Cox & Kings to both travel agents and direct clients, ensuring all guests have an "inspiring experience" and receive exemplary service. Key Responsibilities include but are not limited to: Qualifying, creating and presenting detailed small group journeys and bespoke itineraries, follow up and conversion across both brands A&K and Cox & Kings. Manage all aspects of client relationship throughout the course of their enquiry/booking and as a touch point for their on-ground experience. Deliver exceptional customer service to both trade and consumer channels when required, assisting with issue resolution and complaint management. Meeting virtually or physically with Guests and potentially in store with Trade partners on occasion for personalised consultations. Resolution of any complaints or issues Required Knowledge and Experience: Experience selling the majority of A&K and Cox&Kings portfolio of destinations is desirable, however knowledge and expertise within the luxury market is similarly advantageous. Proven understanding of sales principles including qualifying, rapport building, and closing techniques. Minimum 3 years' experience in Reservations or Travel Agency consulting is required. A strong commitment to exceptional customer service is a pre-requisite. Experience in a fast-paced work environment with high touch expectations. Expertise in booking international air is valued. Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook) Ability to work across multiple booking and CRM platforms. Experience using a Global Distribution System (GDS). Exceptional attention to detail and accuracy. Excellent written and verbal communication skills. Excellent time management and organisational skills. Ability to work autonomously and take initiative. Why work for A&K Travel Group? Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures. What you can expect with A&K: Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team. Supportive environment that will make you proud to work for A&K Travel Group Investment in our staff with both in-house and external training opportunities Opportunity to progress your career, not just in Australia but as part of our global business 3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements) Paid Parental leave – 18 weeks at full pay Work in the enviable CBD office location close to public transport Employee Assistance Program (EAP) Monthly Birthday celebrations Opportunity to work from home as part of our hybrid working from home/office model Staff discounts and Travel Benefit program An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint. We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years. If you meet the selection criteria and have appropriate work rights, we would love to hear from you. Apply by sending your resume and covering letter outlining why you'd be perfect for the role. Australian citizens and permanent residents only. EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
