Job Description We are seeking a professional and customer-focused Reservations Agent to join our team in Sofitel Brisbane Central. As a Reservations Agent, you will play a crucial role in providing exceptional service to our guests by managing bookings, answering inquiries, and ensuring a smooth reservation process. What you will be doing: Handle all reservation requests using effective listening and communication skills to secure necessary information Provide detailed information about hotel services, facilities, room rates, and availability Process bookings, modifications, and cancellations efficiently using the reservation system Work as a team to achieve set monthly KPIs Upsell room types and additional services to maximise revenue Take a positive problem solving approach with guest complaints and enquiries in an efficient and professional manner Maintain accurate records of reservations, deposits, and guest information Collaborate with other departments to ensure guest satisfaction Stay updated on hotel policies, promotions, and pricing strategies Assist in inventory management by monitoring room availability Contribute to achieving departmental goals for average rate and occupancy.
