At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see' . Every day, we give people all around the world the opportunity to experience something really amazing – travel! In Enterprise Technology Services, our vision is to deliver an amazing employee technology experience. As the Service Product Lead (SPL) - ServiceNow you'll be responsible for the end-to-end lifecycle, quality and performance of core ServiceNow platform offerings. This includes everything from initial analysis and design through to implementation, transition and ongoing delivery. Acting as the link between Business Relationship Teams, IT operations and technical specialists, you will ensure services are designed and delivered to meet the existing business needs and are adaptable to meet future demands and requirements, including oversight of customer testing, product releases, training and communications for the customer. While managing the ServiceNow Platform, you'll actively scan the external landscape to identify emerging technologies and assess their relevance and potential value to our business needs. Ensuring alignment with Flight Centre Travel Group’s strategic goals, ensuring all IT service components and systems are seamlessly integrated. If you enjoy translating high-level business objectives into actionable roadmaps, balancing long term aspirations with short term deliverables, we encourage you to apply! Day in the life: Lead, mentor and develop a team of ServiceNow Engineers within an Agile environment Drive the successful delivery of Automation projects and major platform upgrades Ensure consistent application of technical standards and best practices across ServiceNow development Collaborate closely with the Domain Architect, Delivery Lead, Business Analyst and QA teams Oversee platform incidents and problems, conducting root cause analysis and implementing corrective actions Champion continuous improvement across processes, delivery practices and platform capability Ensure adherence to regulatory, security and compliance requirements Maintain high-quality technical and operational documentation Promote and uphold the Automation team’s ways of working You'll be perfect for the role if you have: 5 years of strong experience as a ServiceNow Engineer/Developer A passion for providing value to business and technical stakeholders 5 years of experience in an Agile Delivery Team Experience working with a PMO and Organisational Change Management Broad experience in Service Delivery Management You'll earn brownie points with: - ServiceNow Certifications - A bachelor's degree in IT, Business or related fields - Industry qualifications in Agile, Scrum, ITIL, or similar What you'll Enjoy: ♀️ Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development: Individualised Learning & Development pathway options Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages Exclusive Staff Discounts: Accessible via our employee-only portal with 350 of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
