About us: At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 14 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Looking for a career change? Join an award-winning team passionate about exceptional customer service! About the role: We have an exciting opportunity for a Business Analyst to join our growing Technology and Development team on a full time, fixed -term basis. You will have not only technical ability but extremely strong interpersonal skills and business process understanding. You are a proactive self-starter, comfortable with pressure coming from all angles at all times and you are able to maintain your cool. While the stakeholders are telling you what is important, you can read between the lines, consider the commercial objectives and make decisions that are good for the business in general. All of this while providing an outstanding stakeholder experience. You understand the dynamics of working in competitive markets and have a solid and proven technical background within the Information Technology space. You can gather business requirements and write functional specifications for developments and system enhancements, all the while consulting with the relevant parts of the business. This is a dynamic and fast paced environment where priorities can change on a daily basis and adapting to this is what will keep you engaged and on your toes. Our preferred candidate will be able to demonstrate the following skills and experience: 5 years of experience as a Business Analyst, with a preference for experience in the retail energy sector. Proven ability to deliver major business solutions, including application testing and implementation. Highly developed stakeholder management skills and proven resilience. Demonstrated commitment to continuous improvement in process design. Experience in delivering business solutions using both Agile and Waterfall methodologies. Strong proficiency in SQL for independent data collection and analysis. Familiarity with collaborative tools, including Google Workspace (Docs, Sheets, Slides) and Atlassian products (Confluence, JIRA). The Perks: Competitive employee rates for your Red Energy electricity & gas bills. Fixed annual pay increase each year, plus the potential to earn a KPI based bonus on top of your yearly salary. The option to purchase an additional 4 weeks of annual leave, that’s up to 8 weeks per year. Ongoing support development and career opportunities. This is your chance to play a pivotal role in a major business transformation from the ground up. If you're ready to bring your energy, ideas, and initiative into a team that values Ownership, Teamwork, and Agility — we’d love to hear from you. Apply today and help shape the future of energy in Australia.
