The Senior Insolvency Services Officer supports the integrity of Australia's personal insolvency and financial security systems by assessing matters, conducting investigations, and managing cases to completion. Working closely with team members, clients and internal stakeholders, the role ensures decisions are accurate, timely and grounded in legislation and evidence. It contributes to protecting consumers, maintaining trust in the credit system, and delivering fair and transparent outcomes. Through quality engagement and continuous improvement, the role strengthens AFSA's regulatory effectiveness and overall service delivery. The key duties of the position include Assess, approve and issue applications in accordance with legislation, established operational practices, policies and procedures Investigate allocated tasks, eliciting and evaluating/examining information gathered Manage allocated matters and tasks through to completion Identify and escalate more complex issues requiring further investigation Maintain corporate and legislative records in accordance to established requirements (NPII, trustee file management, case notes) Generate correspondence and reports for key stakeholders Work collaboratively as part of a team to achieve operational quality and quantity targets Contribute to the development and implementation of best practices and process improvement Engage with clients and stakeholders in technical enquiries and identify matters for escalation Maintain effective communication with key internal stakeholders. Qualifications and experience Experience in Service Delivery is desirable. Why join us? At AFSA, you will enjoy: Generous employer superannuation contribution (15.4%) A modern, flexible working environment Access to the Employee Assistance Program Flexible working arrangements, including remote work options and variable start/finish times where appropriate.
