FleetPartners is an ASX-listed established leader in vehicle fleet leasing, fleet management and diversified financial services across Australia and New Zealand and offers consumers, businesses, and governments access to solutions including fleet leasing, fleet management services, novated leasing through its suite of brands. THE ROLE: As a Retentions Officer, you will play a key role in strengthening and expanding our novated leasing portfolio. You’ll proactively engage with customers, address concerns early, and provide tailored end-of-lease solutions that encourage renewals, upgrades, or lease restructuring. By understanding each customer’s unique situation and goals, you’ll reduce cancellations, strengthen long-term loyalty, and contribute directly to retention targets and overall portfolio growth. ABOUT YOU: This role is ideal for someone with experience in novated leasing, banking, or finance, combining commercial awareness with a customer-focused approach in a fast-paced, target-driven environment. To be successful in this role, you will bring: 3 years' experience in a phone based professional customer service, finance, or retention-focused environment Demonstrable experience working with and managing complex and ambiguous customer issues Strong problem-solving, negotiation, and lateral-thinking skills Ability to build rapport quickly, engage customers effectively, and deliver excellent experiences THE PERKS: We offer more than just a role: 27 days of annual leave per year. Hybrid work flexibility with a stunning and convenient office location overlooking the bridge! A ‘Dress for your Day’ policy 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers Ongoing training to help you develop and grow with real career development opportunities Rewards programme, including a range of discounts from a variety of retailers. An extensive range of other employee benefits. Ready to Apply? If you're ready to take the next step in your career, apply now! Awards Top 101 Australian Workplaces for Women 2024 Certified carbon neutral fleet organisation WGEA Employer of Choice for Gender Equality Work180 Endorsed Employer for Women Supply Nation member
