What You Bring: Join our team and play a key role in ensuring our customers receive exceptional service every step of the way. We're looking for someone who takes pride in resolving issues, building relationships, and promoting a customer-first culture across the organisation. Customer-Focused Mindset - Passion for delivering excellent service and positive outcomes Strong Communication Skills - Professional and courteous via phone, email, and face-to-face Problem-Solving Ability - Investigates issues and provides timely resolutions Organised & Detail-Oriented - Manages multiple customer orders and records accurately Team Player - Works closely with operational staff to meet customer requirements Resilient Under Pressure - Handles complaints and incidents with professionalism What You'll Do: Customer Support & Advice - Use industry and company knowledge to provide accurate information, answer queries, and resolve issues. Order & Job Management - Facilitate and manage customer orders and incoming jobs efficiently Freight Bookings & Time Slots - Assist customers with bookings and coordinate delivery time requests. Driver Debriefing - Review and process paperwork to close out daily runs. Operational Liaison - Work closely with operational staff to ensure all customer requirements are met. Record Keeping - Maintain accurate records of discussions and correspondence with customers. Process Compliance - Follow established customer service procedures, policies, and standards. We welcome candidates from high-intensity industries like logistics, warehousing, manufacturing, and retail—even if you haven't worked in transport before. What We Offer: Career development opportunities in a growing organisation. A family-oriented company culture that values safety, support, and inclusivity. Recognition and rewards for key service milestones. Employee referral and retention bonus programs. Salary packaging options, including novated leases. Discounts with partners such as Qantas, Ringers Western, Bridgestone Tyres, and more. About Us: Lindsay Fresh Logistics is a leading transport and logistics provider based at the Brisbane Markets, offering unloading, cross-docking, storage, ripening, fumigation, and import/export services. We're part of the Lindsay Group, a national leader in transport and logistics, connecting regional communities with key markets across Australia. Join a company that values integrity, innovation, and teamwork. Ready to take the next step? Apply now and Grow with Lindsay's. Equal Opportunity Employer: The Lindsay Group is committed to a diverse and inclusive workplace and encourages applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, veterans, and individuals from all cultural backgrounds. All applicants will be considered fairly regardless of race, gender, age, disability, or veteran status.
