Mercedes-Benz Australia is launching an extraordinary new range of vehicles in 2026 and beyond, setting new benchmarks in performance, safety, and technology. As these vehicles reach the market, our focus is on ensuring our Retail Partners have the product knowledge, sales capability, and customer confidence to successfully represent Mercedes-Benz in an evolving automotive landscape. Your Role as a Product & Sales Training Specialist As a Product & Sales Training Specialist, you will be responsible for developing and delivering high-impact learning experiences that strengthen product knowledge, sales effectiveness, and customer engagement across the Mercedes-Benz Retailer Network. Through the delivery of engaging face-to-face and virtual training that translates complex vehicle technology into compelling customer-facing value. You will work closely with internal Sales, Product, and Marketing teams to align training content with local market needs . Key Duties & Responsibilities · Design and deliver engaging Product, Sales Systems & Sales training programs, both face-to-face and virtual, with a strong emphasis on vehicle features, competitive positioning, customer benefits, and sales conversations. · Translate technical vehicle information (including BEV and High-Voltage technologies) into clear, customer-relevant messaging for sales and customer-facing roles. · Collaborate closely with Sales, Product Management, and Marketing teams to support product launches, campaigns, and brand consistency. · Review, localise, and maintain training materials to ensure relevance for the Australian and New Zealand markets. · Act as a subject-matter expert for Retailers, providing guidance on product knowledge, value propositions, sales systems and customer engagement best practices. · Participate in Train-the-Trainer activities to continuously enhance facilitation capability and product expertise. · Contribute to the day-to-day operations of the Training Academy, ensuring all Health, Safety, and Environment (HSE) requirements are met. · Support the wider Training Academy team as required. · This role requires occasional domestic and international travel. What You Will Need to Be Successful · Demonstrated experience in product training, sales training, or automotive retail operations. · Strong understanding of automotive products, with electric and hybrid vehicle knowledge highly regarded. · Proven ability to deliver engaging classroom or virtual learning experiences, including the ability to work with Digital training and digital media. · Capability to translate complex or technical content into persuasive customer-facing language. · Excellent communication, facilitation, and stakeholder engagement skills. · Strong organisational and time-management capabilities in a dynamic environment. · Ability to work autonomously while collaborating effectively within a broader team. · Proficiency in Microsoft Word, PowerPoint, and Excel , coupled with a high level of adaptability and openness to incorporating AI and automation tools into daily work. · A flexible, agile, and adaptable mindset with a strong passion for learning and development. Why You Should Apply · Join a passionate, collaborative, and high-performing team in a positive working environment. · Be part of a global organisation committed to innovation, inclusivity, and diversity. · Enjoy a fully maintained company vehicle, on-site parking, discounted car leasing programs, and ongoing professional development opportunities. · Play a key role in shaping how Mercedes-Benz products are represented and experienced by customers across Australia and New Zealand Step into a role where your passion for people development meets the prestige of Mercedes-Benz. To express your interest in this position, please submit a Cover Letter and CV as soon as possible (or by latest COB Friday 13th March 2026. Our team will interview suitable applicants as they apply. Therefore, to ensure you don’t miss out apply soone r rather than later as this role may close without notice. Please note, you must have valid working rights for Australia/New Zealand to apply for this position. At Mercedes-Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us, you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programs. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, those identifying as LGBTIQA, females, people of all ages, with disabilities and culturally and linguistically diverse people to apply for this opportunity.
