Join a passionate award winning team Leadership role in multi-level venue in Sydney's CBD Competative salary staff perks We’re seeking a polished, hands-on Head of FOH Service to lead the service standards and guest experience across all levels of Shell House! Reporting to the General Manager, you’ll play a key role in supporting our venue leadership team to deliver seamless service and exceptional customer experience across this iconic, multi-level venue. This is a rare opportunity to oversee and elevate FOH delivery across Level 9, the Dining Room & Clocktower Bar, Menzies Bar & Bistro, and Sky Bar, ensuring exceptional, consistent service at every touchpoint. About the role Support the GM and Venue Management team in delivering consistent, high-quality service Oversee FOH operations across multiple outlets and service styles Lead by example on the floor, ensuring smooth service and strong guest engagement Collaborate closely with kitchen, events, and reservations teams Assist with training, coaching and developing FOH teams Drive service standards, presentation, and team culture What we’re looking for Proven experience in restaurant or multi-venue management A strong all-rounder with skills across bar, restaurant service, and guest experience Excellent stakeholder management and communication skills A genuine team-focused leader who builds strong, engaged teams Sound knowledge of wine and the Sydney dining scene is highly regarded Passion for hospitality and delivering memorable guest experiences Full Australian working rights Why join Shell House? Work in one of Sydney’s most exciting and diverse venues Be part of a people-focused, values-led hospitality group Opportunity to develop teams and influence service standards at scale Competitive salary and career progression pathways Staff discounts across all The Point venues Ongoing personal & career development & learning Sundays off every week! If you’re a passionate hospitality leader ready to take the next step, we’d love to hear from you. PLEASE NOTE : We are only accepting applicants with full working rights for Australia. Shell House is proudly part of The Point hospitality group, a team dedicated to delivering great experiences across their restaurant, bar & pub portfolio. When you join The Point, you become part of a business that genuinely invests in its people and believes in long-term careers, not just jobs. Staff benefits include: Ongoing Learning & Development programs A staff rewards program Staff discounts across all of The Point venues Our staff referral program Genuine career development and progression opportunities
