Description About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence. We are recognised for our: Outstanding five-star luxury hotel accommodation Residential-style event spaces One-of-a-kind and sought after dining experiences Sydney's most renowned Day Spa Excellent leisure facilities, including a fully-equipped Health Club, swimming pool, Jacuzzi and steam rooms Learn more at http://sydney.langhamhotels.com.au/ About the Role We are looking for a dynamic and enthusiastic Guest Service Specialist. This role plays an important part in first impressions for our guests. The Guest Service Specialist is required to coordinate the guest experience at The Langham Sydney and take an active part in ensuring all service needs are met from reservations through to departures. We expect our Guest Service Specialist to be an ambassador of the hotel portfolio, to take an active interest in the guests who visit our properties and show a willingness to complete all duties with absolute attention to detail. You will be self-motivated and self-disciplined and have a natural ability to work within a team environment. You will have an ability to 'think outside the box', multi-task, and be well organised in this busy hands-on role. Of course, excellent written and verbal communication skills are essential. You have availability throughout the week and on weekends and understand that a rotating roster of Monday - Sunday is inevitable. Duties & Responsibilities Your duties will include: Create a positive Hotel Image ensuring individual front office presentation standards are impeccable and in accordance with Hotel Policy and guidelines. Ensure efficient Check in and Check out process. Coordinate luggage and arrange transport Maintain up to date and accurate guest registrations cards. Update Opera with guest history and details of frequency stays, complaints and requests Provide secretarial services and administrative support when requested Maintain effective management of incoming and outgoing calls and processing correspondence Provide information on local attractions and activities and assist with specific guest requirements. To ensure all reservation enquiries are handled professionally, efficiently and accurately ensuring that all Service Level Agreements (SLAs) are being met and/or exceeded. Actively promote the services and facilities of Langham Hotels to guests and suppliers of the Hotel. Skills & Experience Your skills and experience will include: PMS – Shiji or Opera experience Previous experience in a similar role in hospitality would be highly regarded Passion for providing a five-star experience to any guest or customer Excellent communication skills and attention to detail Energy, a guest focus and the ability to think outside the box Impeccable presentation and grooming Flexibility in available hours, covering late nights and early mornings Confidence to show us your exceptional abilities Benefits In return for your bespoke service to our guests and dedication to the hotel, we will offer you: A competitive salary Great development opportunities Complimentary Duty meals Discounts on dining and accommodation Complimentary nights at our overseas hotels
