About My Guardian My Guardian is an Aged and Disability Care service provider that is dedicated to deliver the most compassionate and loving home care. We're growing every day and there's never been a better time to join our team. Due to our growth, we have a newly created position in Melbourne, Victoria. Key responsibilities include but are not limited to: Business Development & Client Acquisition Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders. Actively promote My Guardian’s services, brand, and values through professional engagement, networking, and community outreach. Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels. Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients. Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies. Collaborate on the development and implementation of innovative marketing and referral initiatives. Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals. Client Onboarding & Service Coordination Oversee the client onboarding process, ensuring a seamless transition from enquiry to active service. Guide clients and families through available service options, funding pathways, and expectations. Coordinate with internal rostering and operations teams to ensure timely and accurate scheduling of services aligned with client preferences. Provide clear documentation and handover to operational teams post-onboarding. Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement. Client Relationship Management Act as the primary contact during onboarding and early service delivery phases. Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience. Foster trust and rapport with clients and their families through consistent communication and professional service delivery. Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period. Skills & Experience: Experience in a business development or intake-focused role, ideally within aged care or disability services. Strong understanding of Home Care Packages, NDIS, and Aged Care Quality Standards. High-level communication, negotiation, and relationship-building skills. Demonstrated initiative, sound judgment, and ability to work autonomously. Experience using CRM or care management systems (desirable). Current driver’s licence and willingness to travel as needed. If this sounds like the perfect opportunity for you, we would love to hear from you.
