At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see' . Every day, we give people all around the world the opportunity to experience something really amazing – travel! As the Service Product Manager - Automation (SPM), you will own the strategy, development, and lifecycle of our Automation services, ensuring they deliver customer value and align with FCTG goals. Act as the link between business needs and technical execution, you'll define the service roadmap, prioritise customer feedback, and drive continuous improvement in IT service delivery. If you enjoy managing the Automation portfolio’s performance, overseeing supplier relationships, and implementing cost and financial management strategies, leading a diverse team, while setting clear targets for quality, performance, and capability in line with the strategic direction, we encourage you to apply! Day in the life: Own the end-to-end lifecycle, vision, and roadmap for the Automation service portfolio Translate strategic business objectives into scalable, value-driven automation solutions Engage stakeholders across business, IT, operations, and vendors to gather requirements and align priorities Define, track, and report on service performance using SLAs, KPIs, adoption, and value-realisation metrics Drive continuous improvement through backlog prioritisation, innovation pipelines, and technical debt management Lead service enhancements, releases, and change coordination to ensure minimal business disruption Oversee incident, problem, and root cause management to improve service reliability and resilience Manage service costs, budgets, and vendor performance to optimise value and return on investment Ensure operational readiness through robust documentation, knowledge management, and support models Maintain compliance with security, risk, and regulatory standards across all automation capabilities You'll be perfect for the role if you have: 5 years of product management experience, with at least 2–3 years in platform, API, or shared services environments Proven success managing technical products used by multiple teams in a large enterprise Strong stakeholder management and communication skills. Bachelor’s degree in Information Technology, Computer Science, Business, or related discipline. Product management certification or equivalent experience What you'll Enjoy: ♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development: Individualised Learning & Development pathway options Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages Exclusive Staff Discounts: Accessible via our employee-only portal with 350 of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
