Service Coordinator: National Warehouse Solutions Location: Wetherill Park, Sydney Salary: $80k - $90k Super Core Mandate: Take ownership of daily technician schedules and drive service efficiency. We’re seeking a structured, commercially aware, and people-focused Service Coordinator to take ownership of daily service scheduling and technician coordination for a fast-growing national warehouse solutions company. If you are a logistics-minded operator who thrives on solving a moving schedule and protecting the profitability of a field team, we want to hear from you. What’s On Offer? You will be the "air traffic control" for our technicians, making real-time decisions that impact the bottom line. Join a business scaling across Sydney, Brisbane, Melbourne, Perth, and Adelaide with clear career progression. Work under a dedicated Customer Experience (CX) Manager in a structured environment where performance is visible. Join a team that does what they say and owns their outcomes. The Role: This is a hands-on coordination role responsible for the heartbeat of the service department. You will ensure our hire fleet and customer-owned forklifts are back in action quickly. Plan and optimize the Preventative Maintenance Program (PMP) and reactive breakdowns to maximize technician hours. Monitor technician movements and adjust the board as priorities shift throughout the day. Ensure all jobs are captured, parts are staged before dispatch, and every work order is closed out accurately. Act as the professional point of contact for customers, managing delays and resetting expectations with composure. Confirm payment arrangements and process COD payments before dispatch to manage commercial risk. Who We’re Looking For: The ideal candidate is a composed operator who knows how to manage both a CRM and a team of technicians. 2 years in service coordination, logistics, or field operations scheduling (Industrial or Hire sectors preferred). Comfort working within Service Management systems and CRMs. Professional and confident phone manner with the maturity to stay calm under pressure. Understanding that an idle technician or a missed reschedule is a lost opportunity. High drive, attention to detail, and a proactive mindset. Success in this role looks like: High technician utilisation, minimal job slippage, accurate system data, and a customer base that feels informed. If you have the experience and would like to know more about the role, please contact Louise by applying now. SCR-louise-anderson
