Who we are? At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams. Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do. What’s the job? As Future Student Advisor, you’ll be on the front lines of student recruitment—guiding prospective students from enquiry to enrolment in a fast-paced, sales-driven environment. You’ll manage a high-volume pipeline, convert leads, and play a critical role in hitting enrolment targets. Day to Day Responsibilities Use Salesforce CRM to manage, nurture, and convert warm leads from initial enquiry through to enrolment. Apply a consultative sales approach via phone, SMS, campus tours, and email to assess student needs and guide enrolment decisions. Clearly explain course offerings, entry requirements, and enrolment procedures to prospective students Maintain a large and dynamic pipeline across current and future intakes, ensuring timely follow-ups and accurate record-keeping. Support prospective students throughout the enrolment journey, providing clear communication and tailored guidance at each stage. Work collaboratively with, onboarding, conversions, and support teams to facilitate a seamless student experience. Assess prospective students against entry requirements while prioritising enrolment outcomes and conversion opportunities. Review applicant eligibility with a focus on progressing qualified prospects through to enrolment. Ensure compliance with institutional policies, regulatory requirements, and quality standards. Support students through final enrolment to achieve successful conversion outcomes. Complete daily administrative tasks while maintaining accurate and up-to-date CRM records. Work collaboratively within the team to meet organisational targets and uphold the university’s mission and values. What is on offer in this role? Location for this role is open to candidates based in Sydney. This role is a permanent full-time role, providing great hybrid opportunities for the right candidate This role offers a base salary plus super plus an uncapped commission plan that will increase based on your commitment and achievements. (i.e up to 70K base salary super uncapped commissions (average OTE of around 120K per year) ) What is this role about? Sales-Focused Application Management – The Future Student Advisor is responsible for assessing applicant eligibility and actively managing prospective students through the end-to-end enrolment journey, with a clear focus on converting leads into enrolled students. Providing Exceptional Customer Service – This role involves engaging with prospective students, providing information, answering inquiries, and guiding them through the enrolment process, all while delivering a high level of customer service to drive conversions. Phone and Event-Based Engagement – A key part of the role is to engage with prospects through phone calls and events such as campus tours, open days, and information sessions to build relationships, answer questions, and increase enrolment rates. Maintaining Accurate Records and Reports – The advisor ensures all applicant data, supporting documents, and reports are accurately recorded and updated in the system, enabling efficient lead management and tracking throughout the sales cycle. Collaborating to Achieve Sales Targets – As part of a broader team, the advisor works towards meeting enrolment targets and conversion goals, actively participating in sales activities like follow-up calls and event participation to drive student enrolments. To read all about this exciting role in depth, please see link to review Job Description We Are Looking For: We are seeking a Future Student Advisor who brings a mix of creativity, strategic thinking, and execution skills to drive impactful marketing campaigns. The ideal candidate will have: Relevant Qualifications and Experience: Relevant industry and experience in Sales/Education Sales within the HE/VET sector (advantageous). Sales and Target Achievement: Proven track record of meeting and exceeding enrolment targets, with a focus on sales-driven outcomes. Strong Communication and Engagement Skills: Effective oral and written communication skills for engaging with prospective students and stakeholders. Technical Proficiency : Intermediate to advanced skills in MS Word and Excel, and competence in using CRM systems like Salesforce. If you have any questions or problems submitting your application, feel free to contact Sebastian at Sebastian.pabon@torrens.edu.au TIP: When applying for a role in Workday, go to the "My Documents" section. In the CV/Resume field, click "Upload", then select multiple documents (e.g., CV, cover letter, certificates) and drop them into the required box. Why join us? Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000 alumni across 115 countries and 2000 staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression. We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic. We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions. What we offer We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from: Flexible working arrangements depending on the role. For this one, you have the chance to work in a hybrid mode. Study any course with us that is related with your career, for free! (full scholarship), plus free access to LinkedIn learning, TUA short courses and more. Be part of a team that is here for good Hiring process We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. Should you have accessibility requirements or needs please contact Sebastian.pabon@torrens.edu.au for confidential support to ensure an equitable, barrier free application process as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process. We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog. We’d love to hear from you. You can expect to hear from our Talent Acquisition team after this date with any updates about your applications. Be mindful we reserve our rights to close the applications before the end date if we believe we do have enough candidates to start the assessment process. If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at yourcareer@torrens.edu.au
