About the Opportunity Flight Centre is looking for a commercially savvy and driven Insurance & Ancillary Product Specialist to join our Global Product team. This is a newly created role sitting within the Flights & Ancillaries category, with a mandate to grow attachment rates, drive ancillary revenue, and build the strategies and tools that help our consultants confidently sell insurance and ancillary products across all markets and channels. What You Will Do Own Ancillary Strategy & Performance Develop and execute the global strategy for Insurance and branded ancillary products, setting and monitoring attachment rate targets and identifying performance gaps by region, category, and channel. Flight Centre is looking for a commercially savvy and driven Insurance & Ancillary Product Specialist to join our Global Product team. This is a newly created role sitting within the Flights & Ancillaries category, with a mandate to grow attachment rates, drive ancillary revenue, and build the strategies and tools that help our consultants confidently sell insurance and ancillary products across all markets and channels. Lead Insurance Product Take primary ownership of Insurance product strategy. Work with our supply teams and insurance partners to develop compelling coverage options, pricing, and promotional strategies that meet diverse customer needs across all markets. Ensure regulatory compliance across jurisdictions. Drive Cross-Category Integration Partner with internal teams to ensure ancillary products are embedded into category strategies, packages, and campaigns. Enable Consultants to Sell Build comprehensive training programs, selling tools, and resources that give consultants the confidence and knowledge to recommend and sell ancillaries. Address barriers to sales through data-driven solutions and targeted enablement. Build Supplier Partnerships with insurance providers and ancillary suppliers, working with our Supply teams to secure co-op support and promotional offers. Monitor & Report Performance Provide regular performance analysis and reporting with actionable insights across attachment rates, TTV contribution, revenue, and margin. What You'll Bring 7 years of travel industry experience with strong product management or commercial focus 3 years of experience in Insurance or ancillary product management within the travel industry Deep knowledge of travel insurance products, pricing structures, coverage types, and regulatory requirements Proven track record in driving attachment rate improvement and ancillary revenue growth Strong commercial acumen and data analysis skills Experience developing training programs and consultant enablement materials Ability to influence and collaborate across functions without direct authority Experience working across multiple markets and adapting strategies for local needs Tertiary qualification in Business, Commerce, Insurance, Risk Management or related field (preferred) Please advise your leader before applying Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.
