The Department of Health, Disability and Ageing are seeking an APS Level 6 Operations Officer for Capacity and Performance Management. You will be responsible for overseeing and ensuring that the external service provider is delivering infrastructure and services in a cost-effective and efficient manner, meeting current and future business demands. This role involves overseeing the monitoring of system performance, forecasting capacity needs, and implementing strategies to optimise resource utilisation and service delivery. The key duties of the position include To be successful in the role of the Capacity and Performance manager the incumbent is expected to have the following capabilities: Collaboration & stakeholder engagement: Strong stakeholder engagement skills, with the ability to build and maintain positive working relationships across internal teams, external partners and project groups. ICT service delivery: Sound understanding of ICT service delivery principles and best-practice processes, particularly those relating to system capacity, performance and operational stability. Clear communication: Clear and confident written and verbal communication skills, with the ability to collaborate, negotiate and influence effectively when working with diverse technical and non-technical audiences. Independent work, judgment & time management: Ability to work independently under limited direction, applying sound judgement to manage complex tasks and deliver high-quality outcomes. Proven organisational and time-management skills, including the ability to balance competing priorities, coordinate multiple work items and meet tight deadlines. Team mentoring & support: Demonstrated ability to mentor and support less-experienced team members, including reviewing work for quality and providing constructive feedback. Analytical & problem solving: Strong analytical and problem-solving skills, with the ability to interpret data, identify trends and provide practical recommendations to improve system performance and capacity. Customer-focused service delivery: Commitment to delivering high-quality, customer-focused ICT services within a government environment.
