The Department of Health, Disability and Ageing is seeking an Executive Level 1 Service Transition Manager. In this role you will collaborate with stakeholders across digital services, business areas and service providers, to optimise and enable the transition of new and updated services to operations, focusing on continual improvement and sustainable operations. This role will be responsible for the transition, uplift and ongoing support of the configuration management, knowledge management and continual improvement practices. The key duties of the position include Ownership & delivering results: Demonstrates strong ownership and accountability, delivering agreed outcomes through a proactive, flexible, and results-focused approach in complex and sensitive environments. Leadership & team management: Provides effective leadership in dynamic settings, including managing team priorities, guiding staff, and fostering a positive, supportive, and high-performing team culture. Communication & stakeholder engagement: Builds and maintains strong relationships with internal and external stakeholders, with the ability to negotiate, influence, and represent the department professionally. Service delivery & business alignment: Applies a strong service-delivery mindset, ensuring that service design and implementation are business-centric and focused on achieving quality, value-for-money outcomes. Innovation & problem solving: Exercises sound judgement and advanced problem-solving skills to address complex operational and service management issues. Commitment to growth: Takes initiative for ongoing professional growth, identifying development needs and seeking opportunities to strengthen capability within their area of responsibility. IT knowledge: Demonstrates a solid understanding of the end-to-end IT service management lifecycle and how service management processes integrate with broader delivery and operational methodologies. Collaboration & continuous improvement: Works collaboratively across teams and functions to drive continuous improvement and support the organisation's transition to more mature service management practices.
