Job Description Do you have hold experience working in Employment Services or hold a strong Customer Service background? Step into a role where you can truly change lives In-Work Support Consultant – Chermside QLD APM is a global health and human services organisation that’s been transforming lives since 1994. With more than 15,000 team members across 11 countries, we empower people of all abilities to live more independently, confidently, and fully. When you join APM, you join a community that supports your growth, celebrates your success, and gives you the chance to make a real impact every day. About the Role As an In-Work Support Consultant , you’ll support people with disability, injury, or health conditions as they settle into new employment. You’ll be their go‑to person — helping them navigate challenges, build confidence, and stay connected to meaningful work. If you love people, enjoy problem‑solving, and thrive in a role where every day feels purposeful, this is your chance to shine. Location: Chermside QLD What you’ll be doing Providing regular phone and face‑to‑face support to participants in ongoing employment Helping individuals overcome workplace challenges and celebrating their achievements Identifying barriers and offering practical, solution‑focused support Coordinating training, resources, and services tailored to each participant’s needs Managing your caseload with professionalism and accuracy Maintaining clear records, meeting performance goals, and contributing to continuous improvement Every conversation you have and every challenge you help someone overcome makes a lasting difference. You’ll be a great fit if you have: Experience in Employment Services or strong customer service/people‑focused skills Excellent communication and relationship‑building abilities Confidence working independently and staying motivated Experience in fast‑paced or performance‑driven environments Strong organisational skills and comfort using Microsoft Office A genuine passion for helping people succeed in long‑term employment What you’ll need Eligibility to work in Australia Current driver’s licence and comprehensively insured vehicle MyGovID (Standard level) Ability to obtain a National Police Check and Working with Children Check Availability Monday–Friday, 8:30am–5:00pm Why you’ll love working with APM Your work is momentous — and we make sure you feel supported. Employee Assistance & Wellbeing Program Purchased Annual Leave options Paid Parental Leave Service recognition APM Family Hub Salary packaging options through Maxxia Global career pathways and professional development opportunities At APM, you’ll enjoy work‑life balance, ongoing learning, and the chance to build a meaningful career in human services. We celebrate diversity APM is strengthened by the diversity of our people. We welcome applications from individuals of all ages, cultures, abilities, and identities — including First Nations peoples, the LGBTQIA community, and people with disability. Join us and help enablebetterlives.
