Job Description What we offer Belong in a place where you can be yourself and love what you do. You will join an energetic team where every contribution matters and your creative ideas will elevate our guest experience. We are seeking a hands on commercially driven and guest focused Reservations Manager to lead our team and maximise occupancy and revenue in line with M Gallery standards and the values of Accor. Key Responsibilities: Active management of daily reservations enquiries and incoming calls, ensuring each interaction is handled professionally, efficiently, and with a strong focus on conversion and revenue maximisation. Drive occupancy, ADR and overall revenue through effective management of all reservations enquiries, with a strong focus on up-selling and conversion. Monitor demand, adjust rates and availability, and manage inventory to optimise performance across all distribution channels (PMS, GDS and online platforms). Prepare monthly forecasts and analyse performance, identifying opportunities to improve results. Manage room allocations, group bookings, promotions and contracted allotments to maximise yield. Identify and manage overbooking risks proactively to protect the guest experience. Lead, motivate and develop the Reservations team to achieve sales targets and deliver exceptional luxury service. Ensure strong collaboration with Front Office and Sales to align strategy and maximise commercial outcomes. Maintain expert knowledge of the property, rate structure and market to convert every opportunity. This role requires a strategic thinker with strong revenue awareness, leadership capability and a passion for delivering exceptional guest service while driving measurable results. If you're ready to take your craft to the next level and create memorable moments for our guests, we'd love to hear from you!
