About the Role Are you passionate about quality, compliance, and driving excellence in service delivery? We’re looking for an Employment Services Quality Specialist to join our team and play a pivotal role in ensuring high standards across our employment services programs. In this role, you’ll lead initiatives that safeguard compliance, enhance operational practices, and promote continuous improvement. You’ll conduct audits, review processes, and collaborate with stakeholders to maintain alignment with contractual obligations, regulatory requirements, and SSI’s Service Delivery Model. Your responsibilities will include developing and updating Standard Operating Procedures (SOPs), preparing for external audits and accreditations, and supporting organisational readiness for compliance checks. You’ll also provide guidance and training to staff, helping embed a culture of quality and accountability throughout the organisation. This is an exciting full-time permanent opportunity to make a real impact—strengthening service quality, improving participant outcomes, and contributing to SSI’s mission of creating inclusive opportunities for all. The Employment Services Quality Specialist will required to work in the office 5 days a week, the location for this role is flexible across our offices in Sydney, Melbourne or Brisbane. About You You’re detail-oriented, proactive, and thrive in dynamic environments. You bring: A degree or diploma in Quality Management, Public Administration, Social Services, Business, or a related field. Experience in audits, compliance checks, and quality assurance within employment services or similar sectors. Strong analytical and problem-solving skills, with the ability to interpret data and drive improvements. Knowledge of government policy, regulatory frameworks, and risk management practices. Excellent communication and stakeholder engagement skills to foster collaboration and transparency. Ability to manage competing priorities and maintain audit readiness at all times. Ready to champion quality and compliance while making a difference? Apply now and help us deliver services that exceed expectations. About Us Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally. About our Benefits Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay! Access to in-house training and learning opportunities for professional development and growth. Access to our inhouse wellbeing programs Working alongside professional and dedicated team members all wanting to make a difference in our communities. About our Recruitment Process At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. Our commitment to Diversity SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ community, veterans, refugees and people with disability. To Apply If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. Applications close 9th March 2026 If you would like more information on the recruitment process, please contact the talent acquisition team at talent@ssi.org.au A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future. SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at talent@ssi.org.au Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
