Customer Service Officer – ACH Group, Mile End Join a leading not-for-profit organisation in aged care and make a real difference! ACH Group is seeking Customer Service Officers to join our friendly team at Mile End. About ACH Group For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers. About the Roles Customer Service Officer Roster: Full-time, across 7 days, between 6:30 am – 6:00 pm. Be the first point of contact for internal and external customers, delivering exceptional service over the phone. Focus on “one call” resolution, connect customers to appropriate services, and complete administration tasks. Contribute to a positive customer experience by linking customers to expert services. What We’re Looking For Outstanding Customer Service Skills – proven experience in delivering exceptional service. Great Communicator – excellent verbal and written communication skills. Tech-Savvy – intermediate computer literacy and ability to use various software. Highly Organised – able to juggle tasks in a fast-paced environment. Positive & Approachable - a friendly, proactive attitude and willingness to learn. Requirements: A current Police Check for unsupervised contact/vulnerable groups (less than 12 months old upon commencement). What We Offer Career development with in-house upskilling and external learning opportunities. Friendly and inclusive culture supporting diversity and well-being. Salary packaging up to $15,900 per annum to reduce tax. Employee benefits program including discounted health insurance (BUPA). Free flu vaccinations, well-being programs, and recognition initiatives How to Apply Hit ‘Apply Now’ or visit our website for more details. ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.
