Expression of Interest – Credit & Collections Officer Melbourne (CBD) Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions — building and operating safer, smarter, and more sustainable roads — to solve pressing transport challenges that are slowing cities down. Are you a Credit & Collections Officer looking for your next opportunity, even if the timing isn’t quite right yet? We’re building a talent pool of experienced and high potential Collections professionals across Melbourne to support upcoming and urgent hiring needs within our Credit team. While we may not have roles available immediately , this Expression of Interest allows us to connect early. When positions become available, we’ll reach out as a priority to progress suitable candidates quickly. Why join our talent pool? ✔ Be considered first when roles become available ✔ Opportunities across both operational and commercial credit portfolios ✔ Stay connected and on our radar for future roles ✔ No obligation — just a chance to start the conversation About the role As a Credit & Collections Officer , you’ll support strong customer outcomes while helping optimise cash flow and manage credit risk within a structured, professional contact centre environment. Manage a combination of inbound and outbound customer calls, with calls averaging around 20 minutes per call, designed to support quality conversations and effective resolution Negotiate outstanding payments and deliver fair, compliant, outcome focused resolutions Review and assess customer accounts to identify risk, next actions, and appropriate outcomes Support customers experiencing financial hardship by identifying fair and sustainable solutions Collaborate closely with internal stakeholders, including Customer Service, Account Managers, and Credit leaders Manage relationships with external Debt Collection Agencies, including referrals, progress updates, and supporting performance reviews. Maintain strong compliance with credit policies, privacy obligations, legislative requirements, and risk‑minimisation practices. Core Requirements: This role is fast‑paced and dynamic, requiring strong competency skills — including navigating multiple systems, managing several screens at once, and confidently talking while typing. You’ll also be operating on a dialer and managing high‑volume call activity, which means strong multitasking and attention to detail are key. We’re looking for someone with a curious mindset and transferable skills who can grow and thrive in our team. Ideally, you will bring: Previous experience in a call or contact centre environment (exposure in credit, collections, or financial services is highly regarded) Strong communication skills, with the ability to engage professionally and empathetically with customers and internal teams Confidence working across multiple systems, policies, and data in a fast-paced environment A positive, adaptable mindset, with the resilience to manage challenging conversations and openness to feedback and development Proficient in Microsoft Office Suite (Outlook and Excel) Strong attention to detail and accuracy Comprehensive training will be provided, ensuring you are fully supported in developing the necessary technical and operational skills to succeed. Important things to know: Full-time Permanent or Fixed Term opportunities may be available Attractive salary package plus bonus/benefits Hybrid working model that supports flexibility and real‑time team connection 6 weeks of paid, onsite training delivered at Eastern Creek (preferred) or Sydney CBD Monday – Friday shifts: 9am–5pm or 10am–6pm (fortnightly roster) No weekends or late evenings shits Must have Full Working rights in Australia Ability to successfully complete and clear all required background and criminal history checks What happens next? Applications will be reviewed on an ongoing basis as part of our EOI process Suitable candidates may be invited to complete an initial video interview as opportunities are anticipated Should relevant roles become available, shortlisted candidates will then be progressed to an in-person interview Enjoy great benefits at Transurban . For more information : Benefits I Diversity & Inclusion I Values Ready to help us keep cities moving? Apply today. Job Type: Permanent Closing Date: 30-Mar-2026 0:00 Please note : The closing date reflects the time zone of the Primary Location for this job posting. Primary Location: Melbourne CBD & Inner Suburbs Melbourne VIC
