$111k - $114k (depending on skills & experience) Super Salary Packaging Full-time | 6-month Parental Leave Contract | Based at our National Office in Glebe on Gadigal Land Work in a positive team culture & enjoy hybrid working flexibility Our Organisation The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way. As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples. About the role As our Team Leader - Disability Gateway, you will lead and motivate a team of 10–12 dedicated Community Service Consultants, who are the voice of our organisation and the first point of contact for people accessing the Disability Gateway Program. You will support your team to deliver high-quality, efficient, and person-centred services in a high-volume telephony and remote service environment. You will build capability through coaching, supervision and quality assurance, and foster a positive, high-performing team culture aligned with our values and service frameworks. Duties Lead and support a team of approximately 10–12 Community Service Consultants in a hybrid and remote working environment. Collaborate with your Manager to ensure the team delivers quality, service and performance expectations. Monitor and manage contact centre operations, including call queues, service delivery metrics and team KPIs, to ensure timely and high-quality service delivery. Provide monthly supervision and conduct quality assurance reviews (two calls per team member per month). Coach and develop team members, including supporting senior staff to build leadership capability. Coordinate regular communication channels including team meetings and 1:1 discussions with team members. Identify opportunities for continuous improvement and contribute to the development of procedures, processes and quality frameworks. Foster a positive, engaging, and high-performing team culture. Our Benefits We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes: Salary Benefits - You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay! Motor Vehicle Packaging Options - to suit your lifestyle. Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee. Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years. Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave. Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth. Our Reconciliation Commitment - Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing. Skills and Experience Demonstrated leadership experience within disability services, NDIS, or a similar community services environment. Understanding of the NDIS and disability service system is highly desirable. Highly organised with the ability to work in a structured, high-volume contact centre environment. Strong coaching and people leadership skills, with the ability to empower and develop team members. Ability to lead teams to achieve service delivery outcomes and KPIs. Strong communication and relationship-building skills. Relevant tertiary qualification (desirable not required) If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace. Apply online today by submitting your resume! Have any questions? Contact Siavash on 0401 676 975. The artwork above is by Jasmine Sarin, a proud Kamilaroi and Jerrinja woman from NSW, who grew up on the South Coast in Jerrinja and Yuin country (Nowra) and Dharawal country (Wollongong). This role aligns to the capability requirements of a People & Operational Leader. Please see the Capability Framework attached below to discover essential skills, values and behaviours required at this level. The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.
